Adam Nicol Email & Phone Number

My team focuses on the tactical, day to day support requirements of our customers' Managed Mobility Services encompassing ten's of thousands of mobile devices.The Operations Center has been designed to efficiently process and manage large volumes (1000's) of mobile devices for customers whom don't have the internal resources to do so in-house.In addition to break/fix and RMA management, I oversee the systems, processes and tools that enable us to deliver our core value proposition benefits:- Client Self-Web Portal- Large-scale Staging, Commissioning and Configurations- Asset Management Database- Fleet Analytics & Reporting- Mobile Device Management (MDM)- Procurement & Sourcing- Gold Image Databases- Telecom Expense Management (TEMS)- Vendor ManagementCentral to any capability to provide the level of service that has been recognized for, I have the privilege of working with a highly skilled and experienced team of mobile specialists.Together we spend each day striving to earn the trust our clients have placed in us. I'm always interested in learning and sharing new ideas.