Nicola De Beer Email & Phone Number

County Dublin, Ireland

To deliver best-in-class services across all our customer facing and support activities. Responsible for providing leadership and direction to meet Customer Operations strategic, operational, reporting and compliance objectives. Responsibility of Supplier Relationship Management for Bord Gáis Energy's customer facing 3rd party service providers.

Dublin

FMI is a privately owned Irish business. It is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government.* The Role * - This role centres on determining and directing implementation of organisational strategy and culture. - It also encompasses directing delivery of company profitability and strategic execution of initiatives to embed operational efficiencies. - A key component of my day-to-day activity is to collaborate with clients to define strategic direction of campaigns, and steer the fulfilment of client targets. - Separately, I oversee all aspects of the company’s daily operations and professional functions, including HR, Finance, Operations, and Sales and Marketing.* The Results *- Improved EBITA through diversifying services, and implementing technological solutions and cost-saving initiatives that embedded efficiencies.- Played a pivotal role in creating new service offerings for FMI, such as establishing the CCMA award-winning customer experience centre (CX Hub); “Sample It”, a direct-to-consumer sampling business unit.

- In Jan 2012 appointed to head FMI Sales Business unit - In Jan 2012 appointed to the FMI Board* The Role * -These roles involved collaborating with other Board Directors to shape organisational strategic direction, as well as initiatives to generate new business and brand awareness, and tender proposals and pitches. - The generation of multi-million-euro revenue and achieve the Sales Business unit’s gross margin targets.- Building client relations, and overseeing client onboarding processes, as well as defining budgets and identifying scope for efficiencies in administration and controls systems. - Providing visible leadership to all divisional personnel.- Management of account managers, executives, field sales managers and field teams. * The Results * - Establishing the Sales Division within FMI.- Introduced bespoke staff training and development programmes - This enabled FMI to recruit and retain best calibre candidates, and maintain a 1000-strong employee base across the island of Ireland.

Dublin | Cork | Galway | Birmingham Uk

Upward Promotions was a privately owned Direct sales business. It was established to generate large customers bases for brands in the Telecommunication, Utility, Security and Hospitality sectors.* The Role * - Development and maintenance of profitable sales & marketing offices across Ireland and then in 2005 the UK.- Sourcing recruitment avenues and designing effective recruitment campaigns- Developing comprehensive administrative reporting on financial and sales targets.- Executing the marketing and PR strategy and approving all media communications.- Supporting teams to manage financial budgets and client relationship management.* The Results *- Successful execution of campaigns across Telecommunications, Utility, Hospitality and Security sectors- Establishment of 150 plus strong sales execution team- Sales and EBITA targets achieved with Industry Awards for Best New Business and Best in Class

Ba Industrial Psychology, Human Resources Management And Services

Diploma In Labour Law