Hello! 😊 • Do you have Customer Experience challenges you want to address but lack the right consulting or training resource/expertise internally?• Could a fresh pair of eyes and some wider cross-sector expertise could spark your Customer Experience thinking and get bigger results?• Are you looking to understand more about how customer behaviour/expectations are changing and what great, innovative and emerging Customer Experience approaches you should be embracing in the future?We can help.We work with big brand clients on the seriously innovative and disruptive Customer Experience stuff (like Cazoo, Just Eat, Boohoo) but we also bring this expertise to the table for many other organisations who want to transform or improve Customer Experience in their own way (online and high street retail, utilities, insurance companies, housing associations, emergency services, local authorities, travel and tourism etc). If you are passionate about improving customer experience, then you’re our kind of person and we are passionate about talking to you! Challenges we help our clients meet:• Investing in the right things - Which elements of our Customer Experience warrant investment (and which not)?• Creating a genuine customer culture • Fast growth start-ups/Disruptors/Transforming Organisations are resource hungry beasts and require super dynamic thinkers – we can be that enabling resource – innovative, future focused, customer savvy • Embracing the increased customer demand for digital experiences – Which channels are right for us/our customers (today and in future)?• Making (increasingly rare) human interactions super special – How do we add the wow factor in human to human conversations/interactions and make them memorable?• Maximising customer retention – What do we have to do to make customers love us and become genuine fans? • Making customer feedback an asset – How can we make Complaints our most valuable asset? How do we harness the power of customer feedback to improve our CX, faster? Are these, or similar Customer Experience challenges keeping you awake at night?We have what you need and we can be trusted to deliver. For an unbiased view, check us out on Trustpilot, 100% unfiltered feedback from the horses’ mouth. https://www.trustpilot.com/review/customerwhisperers.comNext step? How about a virtual coffee (bring your own biscuits!) and a chat, let’s see what your challenges are and what we have that could help you achieve your ambitions?NikkiMob: 0774 089 4646 | nsawford@customerwhisperers.com | Office: 01691 587648