Nicola Smith Email and Phone Number
Are you a business owner who is feeling overwhelmed and stressed because there are never enough hours in the day?Are you struggling to keep your financial records organised and up to date?Do you need someone to handle your bookkeeping, so you can focus on your core business activities?Are you stuck in the office with administrative duties when you'd rather be expanding your business?Do you want to spend more time with your loved ones and achieve a work/life balance?Imagine a world where you can:Having more time to focus on growing your business, knowing your administrative and financial tasks are in expert hands.Reclaim your weekends and evenings and gain a work-life balance.Enjoy a stressful environment with organised and up-to-date financial records.I can helpHi, I am Nicola and I started working as a Virtual Assistant to help others with their business. By using New Generation Virtual Assistant it can remove your day to day administrative workload and give you time back to concentrate and grow your business or reclaim a work-life balance.Throughout my career, I have developed excellent interpersonal and administrative skills. I have worked as a business analyst and propositions/product manager with a proven ability to deliver work of a high quality in a timely manner. I am a qualified project manager and performed a senior management role with a leading insurance provider. In addition, I have over 20 years of experience in administration.I am a highly motivated individual. I have efficient time management skills, exercised by balancing work deadlines, multi-tasking and prioritising all to a high standard.Services provided:-🌟 Bookkeeping - Fully qualified bookkeeper (obtained AAT Level 3) 🌟 Invoicing Control Management - Invoice creation and payment chasing 🌟 Xero/QuickBooks reconciliation🌟 Excel Spreadsheets🌟 Diary Management🌟 Inbox Management🌟 General Administration🌟 Document Creation and formatting🌟 Social media content creation and scheduling🌟 Data Input🌟 ResearchIf you would like to chat to find out more. Please email me at Nicola@newgenerationva.com or give me a call on 07493285467. Look forward to connecting with you.
New Generation Virtual Assistant
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OwnerNew Generation Virtual Assistant May 2022 - PresentCardiff🌟 Bookkeeping - Fully qualified bookkeeper (obtained AAT Level 3) 🌟 Invoicing Control Management - Invoice creation and payment chasing 🌟 Xero/QuickBooks reconciliation🌟 Excel Spreadsheets🌟 Diary Management🌟 Inbox Management🌟 General Administration🌟 Document Creation and formatting🌟 Social media content creation and scheduling🌟 Data Input🌟 Research
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Administrative OfficerCardiff University / Prifysgol Caerdydd Oct 2016 - PresentCardiff -
Financial ContractorLloyds Banking Group May 2014 - Mar 2015Cardiff, United KingdomTrusted business/financial consultant to support the effective resolution of Payment Protection Insurance (PPI) complaints within FCA and FOS regulations. I successfully resolved customer complaints within the business requirements and was a top performer within my area. Key Achievements:-- Analysed complex information by using a multitude of I.T systems, customer testimonials and paper evidence in order to reach a fair outcome for the customer and the banking group.- Worked quickly and accurately in a target driven environment- Learnt new systems and processes in a short time frame- Identified areas of improvement to senior management -
Propositions Manager - Senior ManagerLegal & General Aug 2012 - Apr 2014Cardiff, United KingdomTo develop and define end-to-end market leading, customer focused propositions that support the delivery of the Individual Protection Strategy. I have successfully delivered two customer engagement and retention propositions within agreed timescales and budget. Key Achievements:-- Launched the innovative Live Life customer engagement proposition to circa 3 million customers, which will contribute to increasing customer engagement by cementing relationships.- Delivered and proactively managed the Healthy Living portal, adding value beyond the customer product holding to circa 3 million people. This helped to retain the defaqto five star rating, retaining circa 1million in critical illness sales.- Performance manager for two critical suppliers to ensure effective management of Service Level Achievements SLAs, resolution of day to day issues and maintaining an excellent working relationship across teams. This was demonstrated where I managed 3rd parties successfully and have ensured all customer propositions are delivered on time, within budget and are of a high quality. -
Performance And Strategy Analyst/Business AnalystLegal & General Jan 2006 - Aug 2012Cardiff, United KingdomBusiness Analyst Duties and Responsibilities:To identify tactical and strategic approaches to reduce overall call volumes, which are creating a resource strain and continuing ongoing costs to service clients without impacting customer service. This contributed to the reduction of inbound telephone calls by 5%.Key Achievements:- Lead development of approach using key stakeholders across the business. - Prioritise approach through impact versus ease assessment.- Quantitative analysis of existing data to rank proposals.- Process re-engineering and ensuring the buy in from senior management.Management Information Consultant for Individual Consultant for Individual Protection requests. Ensured requests aligned to business objectives and strategy, added value or improved service management.Additionally, I provided deep dive analysis, creative solutions and project benefit/realisation. I achieved a measurable contribution to the Protection Services £1.5m cost reduction target through assigned projects.- Gatekeeper for all management information requests.- Project management of initiatives within the performance and strategy team.- Development of a reporting structure to report project/benefit tracking.- Stakeholder management of information requests and relevant projects.- Designed and ran pilots completed within the operational area.- Demonstration of influencing skills.- Deep dive analysis and identification of irregularities, trends concerns and improvements.- Developed and maintained bespoke management information packs which met the needs to drive the business forward.
Nicola Smith Education Details
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Staffordshire UniversityBusiness Administration And Management, General
Frequently Asked Questions about Nicola Smith
What company does Nicola Smith work for?
Nicola Smith works for New Generation Virtual Assistant
What is Nicola Smith's role at the current company?
Nicola Smith's current role is Virtual Assistant Outsourcing Specialists helping small businesses with a variety of business administration to give you back time to focus you growing your business to have a better work life balance & reduce overwhelm..
What schools did Nicola Smith attend?
Nicola Smith attended Staffordshire University.
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Nicola Smith
Hatfield2aol.com, iam.org.uk -
1yahoo.co.uk -
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Nicola Smith
London4ubs.com, ubs.com, vamllp.com, veritas-asset.com
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