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Nicola Smith is listed as Owner at New Generation Virtual Assistant, based in Greater Cardiff Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Nicola Smith.
Nicola Smith previously worked as Administrative Officer at Cardiff University / Prifysgol Caerdydd and Financial Contractor at Lloyds Banking Group. Nicola Smith holds Bachelor’S Degree, Business Administration And Management, General from Staffordshire University.
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Are you a business owner who is feeling overwhelmed and stressed because there are never enough hours in the day?Are you struggling to keep your financial records organised and up to date?Do you need someone to handle your bookkeeping, so you can focus on your core business activities?Are you stuck in the office with administrative duties when you'd rather be expanding your business?Do you want to spend more time with your loved ones and achieve a work/life balance?Imagine a world where you can:Having more time to focus on growing your business, knowing your administrative and financial tasks are in expert hands.Reclaim your weekends and evenings and gain a work-life balance.Enjoy a stressful environment with organised and up-to-date financial records.I can helpHi, I am Nicola and I started working as a Virtual Assistant to help others with their business. By using New Generation Virtual Assistant it can remove your day to day administrative workload and give you time back to concentrate and grow your business or reclaim a work-life balance.Throughout my career, I have developed excellent interpersonal and administrative skills. I have worked as a business analyst and propositions/product manager with a proven ability to deliver work of a high quality in a timely manner. I am a qualified project manager and performed a senior management role with a leading insurance provider. In addition, I have over 20 years of experience in administration.I am a highly motivated individual. I have efficient time management skills, exercised by balancing work deadlines, multi-tasking and prioritising all to a high standard.Services provided:-🌟 Bookkeeping - Fully qualified bookkeeper (obtained AAT Level 3) 🌟 Invoicing Control Management - Invoice creation and payment chasing 🌟 Xero/QuickBooks reconciliation🌟 Excel Spreadsheets🌟 Diary Management🌟 Inbox Management🌟 General Administration🌟 Document Creation and formatting🌟 Social media content creation and scheduling🌟 Data Input🌟 ResearchIf you would like to chat to find out more. Please email me at Nicola@newgenerationva.com or give me a call on 07493285467. Look forward to connecting with you.
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Cardiff
🌟 Bookkeeping - Fully qualified bookkeeper (obtained AAT Level 3) 🌟 Invoicing Control Management - Invoice creation and payment chasing 🌟 Xero/QuickBooks reconciliation🌟 Excel Spreadsheets🌟 Diary Management🌟 Inbox Management🌟 General Administration🌟 Document Creation and formatting🌟 Social media content creation and scheduling🌟 Data Input🌟 Research
Cardiff, United Kingdom
Trusted business/financial consultant to support the effective resolution of Payment Protection Insurance (PPI) complaints within FCA and FOS regulations. I successfully resolved customer complaints within the business requirements and was a top performer within my area. Key Achievements:-- Analysed complex information by using a multitude of I.T systems, customer testimonials and paper evidence in order to reach a fair outcome for the customer and the banking group.- Worked quickly and accurately in a target driven environment- Learnt new systems and processes in a short time frame- Identified areas of improvement to senior management
Cardiff, United Kingdom
To develop and define end-to-end market leading, customer focused propositions that support the delivery of the Individual Protection Strategy. I have successfully delivered two customer engagement and retention propositions within agreed timescales and budget. Key Achievements:-- Launched the innovative Live Life customer engagement proposition to circa 3 million customers, which will contribute to increasing customer engagement by cementing relationships.- Delivered and proactively managed the Healthy Living portal, adding value beyond the customer product holding to circa 3 million people. This helped to retain the defaqto five star rating, retaining circa 1million in critical illness sales.- Performance manager for two critical suppliers to ensure effective management of Service Level Achievements SLAs, resolution of day to day issues and maintaining an excellent working relationship across teams. This was demonstrated where I managed 3rd parties successfully and have ensured all customer propositions are delivered on time, within budget and are of a high quality.
Cardiff, United Kingdom
Business Analyst Duties and Responsibilities:To identify tactical and strategic approaches to reduce overall call volumes, which are creating a resource strain and continuing ongoing costs to service clients without impacting customer service. This contributed to the reduction of inbound telephone calls by 5%.Key Achievements:- Lead development of approach using key stakeholders across the business. - Prioritise approach through impact versus ease assessment.- Quantitative analysis of existing data to rank proposals.- Process re-engineering and ensuring the buy in from senior management.Management Information Consultant for Individual Consultant for Individual Protection requests. Ensured requests aligned to business objectives and strategy, added value or improved service management.Additionally, I provided deep dive analysis, creative solutions and project benefit/realisation. I achieved a measurable contribution to the Protection Services £1.5m cost reduction target through assigned projects.- Gatekeeper for all management information requests.- Project management of initiatives within the performance and strategy team.- Development of a reporting structure to report project/benefit tracking.- Stakeholder management of information requests and relevant projects.- Designed and ran pilots completed within the operational area.- Demonstration of influencing skills.- Deep dive analysis and identification of irregularities, trends concerns and improvements.- Developed and maintained bespoke management information packs which met the needs to drive the business forward.
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Nicola Smith works for New Generation Virtual Assistant.
Nicola Smith is listed as Owner at New Generation Virtual Assistant.
Nicola Smith is based in Greater Cardiff Area, United Kingdom while working with New Generation Virtual Assistant.
Nicola Smith has worked for New Generation Virtual Assistant, Cardiff University / Prifysgol Caerdydd, Lloyds Banking Group, and Legal & General.
You can use AeroLeads to view verified contact signals for Nicola Smith at New Generation Virtual Assistant, including work email, phone, and LinkedIn data when available.
Nicola Smith holds Bachelor’S Degree, Business Administration And Management, General from Staffordshire University.
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