Nikki Feldmann Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

City Of Cape Town, Western Cape, South Africa

As the Office Manager at Poochy Coo, I oversaw the day-to-day operations of the business, ensuring a seamless and efficient experience for our furry clients and their owners. My responsibilities included:1.Managing front-of-house operations, including reception, check-in/check-out, and customer service2. Coordinating bookings, reservations, and scheduling for doggy daycare and hotel services3. Supervising and supporting a team of staff members, including dog handlers, groomers, and customer service representatives4. Handling administrative tasks, such as payroll, inventory management, and supply ordering5. Developing and implementing processes and procedures to improve operational efficiency and customer satisfaction6. Collaborating with the management team to drive business growth and development7. Maintaining a clean, safe, and welcoming environment for dogs and their owners8. Building strong relationships with clients and ensuring their needs are met and exceeded9. Managed our social media accounts, encouraged engagement, posting.10. Designed our marketing materials such as posters, social media posts, brochures. 11. Created, designed and managed our monthly newletters. As a start-up, my role was dynamic and constantly evolving. I thrive in a fast-paced environment and am always looking for ways to improve processes, increase productivity, and provide exceptional customer service.

Mossel Bay, Western Cape, South Africa

As a Property Manager at Airbnb, I oversaw the successful operation and management of 8 listings on the platform, ensuring an exceptional experience for both hosts and guests. All 8 of my properties gained Super Host status. 1. Property Optimization: Optimized property listings to attract guests and maximize occupancy rates. 2. Host Support: Providing guidance and support to hosts and other stakeholders. 3. Performance Monitoring: Analyzing property performance metrics and revenue, and implementing strategies to improve performance and drive business growth.4. Regulatory Compliance: Staying informed about local regulations and compliance requirements to ensure all properties met all legal and safety standards.5. Communication and Collaboration: Maintained open communication with hosts, guests, and internal teams at Airbnb, fostering positive relationships and collaboration to achieve mutual goals.Overall, my role as a Property Manager at Airbnb involved pro-active management, strategic decision-making, and exceptional customer service to create memorable experiences for guests and drive success for hosts on the platform.

City Of Cape Town, Western Cape, South Africa

As a Recruitment Consultant, my role revolved around connecting talented individuals with rewarding career opportunities while providing valuable insights and support to both candidates and clients.1. Planning & Organization: planned hiring strategies, coordinated interview processes, and managed recruitment timelines.2. Stakeholder Management: Interacted with multiple stakeholders, such as hiring managers, candidates, and HR teams.3. Communication & Negotiation: Daily communication with stakeholders, and negotiated remunerations, starting times etc.4. Team Collaboration: collaborated with other team members and departments to find the best candidates.5. Data Analysis & Reporting: analyzed data related to recruitment metrics and generate reports on hiring outcomes.6. Goal Setting & Achievement: set targets & milestones for hiring and worked toward achieving them.7. Attention to Detail: Attention to detail is essential for assessing candidates' qualifications and ensuring compliance with regulations

Tortola, British Virgin Islands

As the Chief Stewardess on a charter yacht, my role was multifaceted and pivotal in ensuring the highest level of hospitality and service for guests on weekly charters. Each charter can be viewed as a project with a clear start and end timeline. Won the Annual Boat Show award 1. Leadership & Team Management: Led a team of stewards - provided guidance, coordinating tasks and oversaw performance.2. Resource coordination: managed resources in terms of each weekly charter. Maintained high-quality deliverables and ensuring stakeholder satisfaction were critical.3. Planning & Organization: created detailed project plans, timelines, and deliverables, ensuring to stay within budgets and schedule.4. Problem-Solving & Crisis Management: faced unexpected issues, like customer complaints or logistical challenges.5. Communication & Coordination: communicated with various stakeholders, crew members, guests, and yacht Captain. 6.Compliance & Safety: Ensuring compliance with safety regulations and company policies. 7. Analytical Skills: paid close attention to details, ensuring everything was in order for a high-quality service.My role as a Chief Stewardess align with key aspects of project management - including leadership, organization, communication, and problem-solving.

South Korea

As a Foreign English Teacher, I was responsible for teaching English to non-native speakers. The most prominent skill I acquired in this role was cultural competence. 1. Planning & Organization: planned tasks, set timelines, and ensured resources were available to propel students towards year end academic targets. 2. Stakeholder Management: continually engaged with students, parents, school systems and even the community as a whole in order to understand needs and expectations. 3. Communication: Communicated daily with above mentioned stakeholders regarding student progress, feedback and goals. 4. Team Leadership: guided students through lessons and projects. Inspired and motivated students to achieve individual and group goals. 5. Problem-Solving & Adaptability: adapted to classroom dynamics, cultural differences, faced unexpected challenges and developed solutions.Overall my experience in teaching abroad granted me the opportunity to build a strong foundation for effective team leadership, communication and organizational success.

Project Management Professional Certificate

Gain an immersive understanding of the practices and skills needed to succeed in an entry-level project management role.

Online Digital Marketing Course

Discover effective strategies to enhance the collection, management, and interpretation of pertinent marketing data.

Bachelor Of Arts - Ba, Double Major In Organizational Psychology & Drama