I am certified Business Analyst with 15 years experience working in Retail on a variety of strategic, international and/or large-scale (multi-million, multi-year) projects or programmes with highly complex business processes and system landscapes. Line management experience. Industry/ System Experience: - Retail (service stations) and fashion - Point of Sale & Payment System - Marketing Systems (Online/ Email Marketing, Loyalty) - Single Customer View & Customer AnalysisExcellent communication and interpersonal skills, ability to work effectively with team members on all levels including business users, IT teams and external suppliers as well as senior stakeholders and board members. Robust working knowledge of BA methodologies and tools, with experience both in waterfall, agile environments and hybrid projects.