DP&LLaptop Rollout & PC Break/FixNew laptop rollout Laptop supportGhost imagingLaptop testingCorresponded with vendors for warranty replacement and supportIdentifies issues, troubleshoots and provides advice to assist users for multiple Operating SystemsResponds to inquiries and requests for assistance with the organization's computer systemsDirected other IT members for existing projectsHardware and Software break fix supportNetwork printing supportNetwork cablingNetwork supportDomain changeUpgrade / install computer HardwareSoftware install and supportFrequently used Microsoft Office to compile data in the correct format

Information Technology

New laptop rolloutNew PC rollout Identifies issues, troubleshoots and provides advice to assist users for multiple Operating SystemsGuarantees the performance integrity and quality of databasesDirected other IT members for projectsResponds to inquiries and requests for assistance with the organization's computer systemsHardware and Software break fix supportWireless router supportNetwork printing supportNetwork cablingNetwork supportLaptop supportDomain changeUpgrade / install Computer HardwareSoftware install and supportFrequently used Microsoft Office to compile data in the correct format

Upgrade Computer Hardware Domain ChangeTesting all medical programs after domain change to ensure operabilityNetwork printingSoftware installs and configurationProvided training on software to end usersRecommends corrective services and escalation procedures to address end user complaints Coordinates with other IT areas to resolve problems if necessaryPrioritizes technical work ordersDirected other IT members for projectsGuarantees the performance integrity and quality of databasesIdentified problems, troubleshot and provided advice to assist users for multiple Operating SystemsResponds to inquiries and requests for assistance with the organization's computer systemsFrequently used Microsoft Office to compile data in the correct formatHardware installs and configuration

Configuration of new ComputersDomain ChangeTesting all medical programs after domain change to ensure operabilityNetwork printingRecommends corrective services and escalation procedures to address end user complaints Coordinates with other IT areas to resolve problems if necessaryGuarantees the performance integrity and quality of databasesIdentified problems, troubleshoot and provided advice to assist users for multiple Operating SystemsResponds to inquiries and requests for assistance with the organization's computer systemsFrequently used Microsoft Office to compile data in the correct formatInstall and configure new PC hardwareThin Client usageThin Client Configuration

Provides end user and over the phone technical support for PC, network, printing and web issuesPrioritizes work orders and supports on priority basisActive DirectoryWireless supportBlackberry supportBlackberry server configuration and supportLaptop supportCitrix supportExchange AdministrationDomain changeRemote supportThin client supportRecommends corrective services and escalation procedures to address end user complaints Identifies problems, troubleshoots and provides support to assist usersCoordinates with other IS areas to resolve problems if necessaryEnters and verifies a variety of data in appropriate formatsFrequently uses Microsoft Office to compile data in the correct formatHardware and Software break fix support

Compiles and analyzes call volume statisticsProvides first level technical support for proprietary PC and web-based products Recommends corrective services and escalation procedures to address customer complaints Identifies problems, troubleshoots and provides advice to assist usersCoordinates with other IS areas to resolve problems if necessaryEnters and verifies a variety of data in appropriate formatsFrequently uses Microsoft Office to compile data in the correct format

Identified problems, troubleshot and provided advice to assist users for multiple Operating SystemsRecommended corrective services and escalation procedures to address customer complaintsCoordinated with other IS areas to resolve problems if necessaryFrequently used Microsoft Office to compile data