AeroLeads people directory · profile
Nicola Jacobs Email & Phone Number
VP Customer Operations
at
Highline Warren
1 work email found
@grainger.com
12 phones found area 630, 708, 212, 614, 773, and 847
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
VP Customer Operations
Location
Greater Chicago Area, United States, United States
Company size
Who is Nicola Jacobs? Overview
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Quick answer
Nicola Jacobs is listed as VP Customer Operations at Highline Warren, a company with 817 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a work email signal at grainger.com, phone signal with area code 630, 708, 212, 614, 773, 847, and a matched LinkedIn profile for Nicola Jacobs.
Nicola Jacobs previously worked as Board Member at Camp Young Judaea Midwest and Sr. Director, Customer Service Centers at Grainger. Nicola Jacobs holds Bsc, Mathematics from Durham University.
Company email context
Email format at Highline Warren
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{first}.{last}@grainger.com
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AeroLeads found 1 current-domain work email signal for Nicola Jacobs. Compare company email patterns before reaching out.
Profile bio
About Nicola Jacobs
Executive leader of world class customer success organizations at two top companies. A strategic and operational leader of business transformation at scale with demonstrated ability to align customer success initiatives and processes with overall business goals. Navigates across multiple business functions to implement and sustain change.I deliver this with an acute focus on organizational management, process improvement and people development.I have a passion for people and their success and am recognized for developing talent and having the determination to do the right thing for the organization, and the individuals within it. Skills include:BusinessBusiness TransformationOperations LeadershipStrategy DevelopmentProject ManagementContinuous ImprovementFunctionalContact CentersShared ServicesSupply ChainOrder-to-Cash ProcessTechnical Product & Export SupportPeople & OrganizationHigh Performing, Diverse, Inclusive TeamsTalent DevelopmentCoaching and MentoringOrganization Design and CultureEmployee Engagement
Listed skills include Strategy, Process Improvement, Management, Change Management, and 44 others.
Current workplace
Nicola Jacobs's current company
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Highline Warren
9 roles · 34 years
Nicola Jacobs work experience
A career timeline built from the work history available for this profile.
Vp Customer Operations
CurrentWe are the leading automotive aftermarket consumables solution provider, delivering unmatched assortment, scale, and service.Highline Warren offers world class manufacturing of private label Oil & Lubricants, Washer fluid, RV antifreeze and 3PL quality distribution of the best branded automotive maintenance products.Whether you’re looking for a trusted.
Feb 2024 - Present
Board Member
Current
Jul 2022 - Present
Sr. Director, Customer Service Centers
- Provide operational leadership and strategy to improve customer and employee experience for US customer service operations provided by nationwide team (1000+) and 3 service centers through phone, email, and chat.
- Created and operationalized a shared vision and strategic plan for ‘world-class customer service’ that ensured the tools, processes, and teams anticipated the needs of customers, supported the sales team, and were.
2018 - Oct 2023
Director, Contact Centers - Technical Product Support And Export Operations
- Accountable for strategy development and operational execution in Grainger’s US Contact Center Organization to improve the customer and team member experience and reduce cost within the Tier 2 teams of Technical.
- Turned around operations performance by rebuilding leadership team and organization structure and created clear focus on performance management and leader standard work.
- Led partnership with external consultants to design strategy, location and organization management system, and implement LEAN culture to drive improved customer experience.
2013 - 2018
~5 yrs
Director, Bp Americas Business Service Center
- Accountable for overall direction and performance of two end-to-end processes (Order-to-Cash and Technical support) for BP's Americas Business Service Center, managing 6 direct reports and 320 staff.
- Grew the scope and scale of the operation to support multiple business units and processes, while concurrently delivering improved operational quality, efficiency and customer satisfaction.
- Led the transformation of CRM processes and technology across the organization.
2009 - 2012
~3 yrs
Director Elite Customer Service Center, Usa
- Accountable for overall direction and performance of a multi-functional shared service center (Elite Customer Solutions) to support BP’s US retail businesses of approximately 11,000 gas stations plus national account.
- Established a new performance framework, including a balanced scorecard and rigorous Service Level Agreements across the organization.
- Based on six sigma tools and methodology implementations, created a culture of continuous improvement. This resulted in delivery of significantly improved operational performance and customer satisfaction across call.
2007 - 2009
~2 yrs
Strategy Director, Us Convenience Retail
Led core team of staff and consultants to recommend bold transformation to reposition BP’s US retail business.
2007 - 2007
Multiple Us And Uk Based Roles
Previous to 2007 held various operational and project leadership roles in BP US and BP UK progressing from analytical and commercial roles in supply chain, trading and customer service to Program Manager and Retail Operations Manager roles.
1992 - 2006
~14 yrs
1 education record
Nicola Jacobs education
-
Durham University
FAQ
Frequently asked questions about Nicola Jacobs
Quick answers generated from the profile data available on this page.
What company does Nicola Jacobs work for?
Nicola Jacobs works for Highline Warren.
What is Nicola Jacobs's role at Highline Warren?
Nicola Jacobs is listed as VP Customer Operations at Highline Warren.
What is Nicola Jacobs's email address?
AeroLeads has found 1 work email signal at @grainger.com for Nicola Jacobs at Highline Warren.
What is Nicola Jacobs's phone number?
AeroLeads has found 12 phone signal(s) with area code 630, 708, 212, 614, 773, 847 for Nicola Jacobs at Highline Warren.
Where is Nicola Jacobs based?
Nicola Jacobs is based in Greater Chicago Area, United States, United States while working with Highline Warren.
What companies has Nicola Jacobs worked for?
Nicola Jacobs has worked for Highline Warren, Camp Young Judaea Midwest, Grainger, and Bp.
How can I contact Nicola Jacobs?
You can use AeroLeads to view verified contact signals for Nicola Jacobs at Highline Warren, including work email, phone, and LinkedIn data when available.
What schools did Nicola Jacobs attend?
Nicola Jacobs holds Bsc, Mathematics from Durham University.
What skills is Nicola Jacobs known for?
Nicola Jacobs is listed with skills including Strategy, Process Improvement, Management, Change Management, Leadership, Business Process Improvement, Operations Management, and Crm.
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