Nicola Ratcliffe Email & Phone Number

Bath, GB

Delivery of the Council’s digital strategy. Looking at service design, customer insight and making the most of digital.

Enthusiastic and innovative Management Consultant; facilitates transformation through strategy & direction setting, organisational change, process improvement. Facilitates organisations to grow and develop by creating effective partnerships with clients to understand issues; devises solutions and implements programmes through strong project management.

Using my skills and experience in the public sector to help clients develop their transformation programmes. This is achieved by using customer insight and helping organisations to understand customers and what their needs are. Researching customer needs through the design and delivery of focus groups, interviews and surveys. Business process management is.

Expertise in change management and transformation

This role requires the balance between strategic and operational focus. With responsibility for the development of a corporate programme to transform customer service, in addition to the creation of a high performing customer services team. The role requires a high level of partnership working, both within the council and with partner agencies. This is.

Following the decision to create a unitary in Wiltshire, I was responsible for organisational change whilst maintaining service delivery; requiring a balance between the needs and requirements of different organisations. Organisational change Delivering a number of key roles within the LGR programme, including Business Management Change Champion for the.

Mba, Business Administration

Masters - Business Administration

Dms, Management

Diploma in Management Studies