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Nicola Ratcliffe Email & Phone Number

Customer and Digital Delivery Lead at Torfaen County Borough Council
Location: Bath, England, United Kingdom 8 work roles 2 schools
1 work email found @gossinteractive.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Role
Customer and Digital Delivery Lead
Location
Bath, England, United Kingdom
Company size

Who is Nicola Ratcliffe? Overview

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Quick answer

Nicola Ratcliffe is listed as Customer and Digital Delivery Lead at Torfaen County Borough Council, a company with 1106 employees, based in Bath, England, United Kingdom. AeroLeads shows a work email signal at gossinteractive.com and a matched LinkedIn profile for Nicola Ratcliffe.

Nicola Ratcliffe previously worked as Customer & Digital Delivery Lead at Torfaen County Borough Council and Director at Ra Ltd. Nicola Ratcliffe holds Mba, Business Administration from University Of Bath.

Company email context

Email format at Torfaen County Borough Council

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{first}.{last}@gossinteractive.com
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Profile bio

About Nicola Ratcliffe

Nicola is an enthusiastic and innovative consultant in the public service arena. She is passionate about transforming service delivery to provide great service to customers and to achieve savings. As a senior manager, Nicola has a highly successful record of managing day to day operations whilst maintaining a strategic perspective. She is customer focused with strong interpersonal, leadership and project management skills. Nicola's key focus is on transforming service delivery to customers whilst achieving savings to support delivery. Nicola’s particular areas of expertise include:• Project and programme management• Complex process and service analysis• Change management• Information & communication technology• Strategic planning

Listed skills include Change Management, Strategy, Program Management, Public Sector, and 25 others.

Current workplace

Nicola Ratcliffe's current company

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Torfaen County Borough Council
Torfaen County Borough Council
Customer and Digital Delivery Lead
Bath, GB
Website
Employees
1106
AeroLeads page
8 roles · 21 years

Nicola Ratcliffe work experience

A career timeline built from the work history available for this profile.

Customer & Digital Delivery Lead

Current

Delivery of the Council’s digital strategy. Looking at service design, customer insight and making the most of digital.

Nov 2021 - Present

Director

Current
Ra Ltd

Enthusiastic and innovative Management Consultant; facilitates transformation through strategy & direction setting, organisational change, process improvement. Facilitates organisations to grow and develop by creating effective partnerships with clients to understand issues; devises solutions and implements programmes through strong project management.

Nov 2012 - Present

Transformation Consultant

Using my skills and experience in the public sector to help clients develop their transformation programmes. This is achieved by using customer insight and helping organisations to understand customers and what their needs are. Researching customer needs through the design and delivery of focus groups, interviews and surveys. Business process management is.

Sep 2014 - Nov 2018

Consultant

Expertise in change management and transformation

Nov 2012 - Aug 2014

Head Of Customer Services

This role requires the balance between strategic and operational focus. With responsibility for the development of a corporate programme to transform customer service, in addition to the creation of a high performing customer services team. The role requires a high level of partnership working, both within the council and with partner agencies. This is.

Apr 2009 - Nov 2012

Head Of Ict, Procurement & Customer Services

Kennet District Council

Following the decision to create a unitary in Wiltshire, I was responsible for organisational change whilst maintaining service delivery; requiring a balance between the needs and requirements of different organisations. Organisational change Delivering a number of key roles within the LGR programme, including Business Management Change Champion for the.

2005 - 2009 ~4 yrs
Team & coworkers

Colleagues at Torfaen County Borough Council

Other employees you can reach at torfaen.gov.uk. View company contacts for 1106 employees →

2 education records

Nicola Ratcliffe education

Dms, Management

Trowbridge College

Diploma in Management Studies

FAQ

Frequently asked questions about Nicola Ratcliffe

Quick answers generated from the profile data available on this page.

What company does Nicola Ratcliffe work for?

Nicola Ratcliffe works for Torfaen County Borough Council.

What is Nicola Ratcliffe's role at Torfaen County Borough Council?

Nicola Ratcliffe is listed as Customer and Digital Delivery Lead at Torfaen County Borough Council.

What is Nicola Ratcliffe's email address?

AeroLeads has found 1 work email signal at @gossinteractive.com for Nicola Ratcliffe at Torfaen County Borough Council.

Where is Nicola Ratcliffe based?

Nicola Ratcliffe is based in Bath, England, United Kingdom while working with Torfaen County Borough Council.

What companies has Nicola Ratcliffe worked for?

Nicola Ratcliffe has worked for Torfaen County Borough Council, Ra Ltd, Redquadrant, Goss Interactive, and Gloucestershire County Council.

Who are Nicola Ratcliffe's colleagues at Torfaen County Borough Council?

Nicola Ratcliffe's colleagues at Torfaen County Borough Council include Timothy Somers, Kimberley Harris, Alexander Bull, Gethin Dobson, and David Berry.

How can I contact Nicola Ratcliffe?

You can use AeroLeads to view verified contact signals for Nicola Ratcliffe at Torfaen County Borough Council, including work email, phone, and LinkedIn data when available.

What schools did Nicola Ratcliffe attend?

Nicola Ratcliffe holds Mba, Business Administration from University Of Bath.

What skills is Nicola Ratcliffe known for?

Nicola Ratcliffe is listed with skills including Change Management, Strategy, Program Management, Public Sector, Governance, Management, Business Transformation, and Business Process Improvement.

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