Nicola Roark Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado Area

- Develop and manage business unit associate communications strategy - Support annual business planning, strategy planning and key results reporting model- Track and analyze business results and frame executive reporting and presentations - Identify business governance routines to enhance efficiency and track outcomes- Manage business expenses in partnership with Finance- Design Colorado site strategies that amplify brand awareness and community partnership

Since 1994, Colorado Springs Conservatory has served thousands of students from diverse socioeconomic backgrounds and skill levels in the Pikes Peak Region. Through after school programs, daytime partner programs, private lessons, performance and community outreach opportunities, master classes and summer workshops, students broaden their understanding of themselves and the world around them. The Board of Directors provides strategic guidance to CSC, assisting in vetting the model and optimizing programming to include students across the city.

Colorado Springs, Colorado

- Delivered targeted marketing, branding, and communications strategies to variety of clients- Developed content plans and editorial calendars- Coordinated events, advertising, creative, social media channels, email marketing, PR activity and all components of traditional and digital marketing initiatives Industry specialization:- Healthcare- Education- Financial Services- Telecom

Colorado Springs, Colorado Area

- Consulted with organizations to provide best practices starting and growing businesses- Audited and optimized operational model, identified metrics, and improved satisfaction- Partnered with community stakeholders to develop relevant programs and consulted - Defined objectives, identified relevant metrics, and facilitated project delivery and reported results to the Board of Directors.

Colorado Springs, Colorado

- Developed and managed contact center product marketing campaign- Facilitated communication across business units as marketing resources were released- Partnered on cross-functional team to incorporate new capabilities into brand awareness

Colorado Springs, Colorado

- Managed 220-seat outbound B2B lead generation contact center and associated budget- Improved operational efficiencies to grow gross margins - Delivered analysis on results to drive optimal results and improve client retention - Delivered 80-100 successful multi-channel campaigns each year across 20-25 clients- Aligned people, processes, and technology to deliver high quality sales ready leads- Developed a high performance leadership team that increased revenue, improved efficiencies and reduced costs

Golden, Colorado

- Onboarded, supervised, and optimized client programs- Recruited and trained high volumes of remote phone agents for key accounts- Identified and monitored performance indicators for continuous improvement- Designed, developed and delivered online training materials for complex order entry systems- Delivered customer service, sales and technical support to clients during their busiest seasons- Developed reporting requirements and analyzed reporting to provide recommendations - Staffed virtual contact center team from <20 to >200 agents in 3 months

Colorado Springs, Colorado

- Coordinated and managed all training and staffing in 500-seat call center- Oversaw relationships with several call center outsourced providers- Supervised 6 managers directly and up to 500 call center agents plus support staff indirectly- Coordinated with Marketing, IT, and Manufacturing to deliver high-level customer experiences - Monitored, managed and made adjustments to control costs

Master Of Business Administration (M.B.A.), Marketing

English Literature, English, Linguistics

Activities and Societies: Public Speaking Society