Nicola Ward Email & Phone Number

Christchurch, Canterbury, New Zealand

Delivering initial orientation and ongoing training on SecuritEase. This includes ensuring that users understand how to best use the systems.Providing effective communication of new SecuritEase features as they become available.Liaising with SSS to facilitate custom developments of SecuritEase, as required, by Forsyth Barr system users.Resolving any emerging issues with SecuritEase and escalating to SSS, where additional assistance is needed.Testing, and providing training, to staff on new release SecuritEase funtionality through both face to face meetings and video conferences.Working within the IOS system (Classic and Plus) to provide timely updates, reporting and support.

Auckland, New Zealand

Worked alongside deployment resources to maintain and delivered a blended learning curriculum into stores.Provided end-to-end role-based education including e-learning, classroom and in-store coaching.Provided post go-live training and user support.Up-skilled existing team members by providing train the trainer and teach back sessions.Assisted with on-boarding of new staff members.Identified opportunities to improve training material

New Zealand

Provided training design, delivery and facilitation for co-ordination and technical personnel in new and existing systems, products, platforms and technologies.Supported the delivery of the training and development strategy and implemented the annual training program. Articulate Storyline e-Learning design, development and publication.Learning Management Systems administration.New staff inductions

Provided project overviews to inform stakeholders of upcoming changes that could impact their teams Documented and delivered training, largely to the Billing, Credit and Revenue teams when projects implement new processes or impact existing.

Mitigated operational impacts to Billing, Credit and Finance teams across Offer to Market and Product to Market initiatives with clear communication of any impacts or changes to processes.Increased competition, sales and market-share by producing effective and efficient billing solutions for special offers and promotions for Marketing Managers.Minimised impacts of project deliverables for operational teams by gathering requirements to suit each team’s processes and procedures.Consulted with internal stakeholders to ensure any risks from Offer to Market / Product to Market and Projects are mitigatedIdentified gaps and document solutions to ensure end to end processes meet the requirement of not only the Billing Solutions team, but the wider groups with which we interact

Liaised with internal Telecom teams - sales and client managers to assess their customer’s needs Conducted on-site meetings with corporate and medium enterprise customers delivering high value billing solutions to fit their requirementsDemonstrated Telecom’s billing applications that could assist customers to meet their individual telecommunication management and reporting requirements Provided training sessions for customers who purchase these systemsDeveloped training plans and delivered training for new team members.