Nicolas Abarca Email & Phone Number

Overseeing intermediate stage for upcoming Loan Officers in the company. This position includes day to day monitoring of stats; emailing/texting clients, credit reviewing and assisting potential buyers on their home buying journey. The basis of this team includes employees who have excelled in the contacting (Customer Service) portion and are on track to becoming an efficient Loan Officer. Training's include improving on sales tactics, prioritization and the sales funnel.

Salt Lake City, Utah

Assisting borrowers in their goal for purchasing or refinancing a home. With an analysis of income, credit, and work experience one can find the best loan program for the borrower while also at the same time matching them with the best in house grant program (Client for life, civil servant, community stabilization grant, etc. ) to save them money on closing costs or even down payment. Delivering quality customer service by hearing the needs and wants of a client and applying that into the application, this gives the big picture of why they’re looking to make their transaction and a motive to drive them. Credit repair for borrowers that don’t qualify at the moment but by taking the time to work with them, being patient and putting them on the right path they can qualify down the road.

Greater Salt Lake City Area

Overseeing the training program of Veterans First Contracting Department. Making sure the trainers are doing their job in successfully training the employees on mortgage information, sales skills and operating the CRM system. Also there as managing support if an employee needs any coaching opportunities that is preventing them from doing their best on the phone. Making sure that every employee knows that they have the potential to succeed in the workplace if they have the drive for it. Organize and lead meetings regarding changes/updates within the department.