Nicolas Alabe Iii Email & Phone Number

Philadelphia, Pennsylvania, United States

In my role as an Assistant to the Project Manager at a market research company, I’m deeply involved in the day-to-day operations that keep our projects running smoothly. I work closely with our Project Manager and recruiters, ensuring that everything stays on track and that we meet our goals.Some of what I do includes:-Joining kick-off calls with clients to get a clear understanding of what they need and how we can deliver.-Keeping in touch daily with the Project Manager and our recruiting teams, so everyone’s aligned and projects move forward without a hitch.-Programming surveys and sending them out to our Mailchimp panel, then filtering through the responses to identify the participants we need.-Designing ads with Canva and posting them across social media and other platforms to help us find the right recruits.-Monitoring our progress to make sure we hit our quotas and deadlines.-Communicating with research participants to confirm their schedules and making sure they show up on time.I’m all about keeping things organized, staying on top of the details, and making sure our research projects are a success from start to finish.

Omaha, Nebraska, United States

• Lead Generation- Validating property addresses using UPS/USPS Sites• Lead Hunting using county assessors' websites (public Records)• Skiptracing Leads using DirectSkip Tool• Tools: Excel, Google Sheets, Direct Skip, Podio, Slack, Cameron Dunlap• Appointment Setter via call and text, tools: Followup-Boss, Mojo, • Data Entry

New York, United States

Daily shipment tracking is the primary duty. Data entry using Google Sheets is used to enter shipment information so that both the client and the customer are updated of the status of the shipment. As a third-party logistics agent, we ensure that we are on top of the shipments we manage. We call carriers to get the latest information, such as location, ETA to the target terminal, and delivery ETA.Additionally, we email carriers who can only be reached by email. making phone calls to clients and recipients to confirm timely pickup and delivery of shipments. T racking of container shipments, too. Ensuring that we are aware of the container shipment and their status. Making sure that containers are picked up before LFD, verifying the date that containers are unloaded from the receiver's warehouse, confirming the date that containers are returned to the terminal, ensuring that containers are returned to the terminal in order to prevent per diem charges, etc.

Philippines

Started as a chat support agent and after a year, been promoted as a Subject Matter Expert. Promoted as a report analyst wherein I run daily, weekly and monthly reports with regard to the agents scorecard. Assigned as a Team Leader assistant to supervise maximum of 8 people and this served as a training as well before being promoted as a Team Leader Intern which I supervised up to 20 people in a team. Daily tasks includes coaching agents, hourly performance update , motivating and helping agents reach their daily/weekly/monthly scorecard goal, deepdive analysis of agents chats to make sure they deliver correct details and provide great customer service to clients, daily chat review and real time feedback to agents.

Bacolod City, Philippines

worked as a CSR handling financial account. Part of Escalation team wherein we review documents of our customers like IDs before we release their direct deposits.

Bacolod City, Negros Occidental, Phils.

Worked as an email representative. Handling customer order tracking, customer support, taking onlinr orders, providing detailed description of products to clients.

Bacolod City, Negros Occidental, Phils.

Worked as a Customer Service Representative handling technical account. Assist clients on fixing their mobile phones, assisting them buying minutes for their mobile calling and texting domestic and international.