La Conciergerie Keytoko, spécialisée dans la location de courte durée et les nouvelles formes de location. Partenaire Toulousain d'Airbnb, Keytoko, le service aux hôtes et aux voyageurs.

Product Quality Manager - Airframe parts- Managed the quality team (handled priorities, helped for problem-solving, listened and led, developed skills) - 35 co-workers- Problem-solving: 8D or 5W- Led daily meetings (visual animation of performance + Task Force), organized working groups- Communicated with costumers (Calls, needs, and claims treatment, ensured the flow) / English and French- Enforced procedures, initiated change and convince- Certificated the conformity of the parts before shipment (internal discrepancy treatment and concessions; tools: Qualnet, Module recette)- Write quality processes to secure our quality system - Put in place strategies to guarantee turnover- Build KPIs to drive performance- Anticipate customer needs in order to ensure the flow- Lead working groups on continual improvement

- Manager les équipes opérationnelles : gestion RH, veiller à la qualité de prestation et à la cohésion d’équipe.- Assurer la relation commerciale : garantir la satisfaction client, identifier les besoins et proposer une réponse adaptée.- Suivre les indicateurs de performance et effectuer le reporting.

A buyer in charge of plant equipment and maintenance.Led diversified projects and help the company to identify risks and potential gains.- Streamlined abrasives category (sourcing, RFQ, price and supplier analysis, strategy definition) Results,  Decreased suppliers from 9 suppliers to 4 suppliers. Reached over 15% of savings ==> 20%- Managed and analyzed daily purchase orders (3/5 per day)- Improved supply chain management to reduce the purchasing cost and rationalized the product movements.- Conducted purchases mapping (flux analysis & rationalization, risk management)- Managed dead stock (inter-plant transfer, define a new strategy) - Evaluated suppliers by a rating system (scorecard, OTD, quality, certifications, project management, administrative management).

The Bassin à Flôt Campus includes 5 schools (Esarc Evolution, ESG Bordeaux, ECRAN, Digital Campus, FLE).Created and alimented the alumni database from 1991 to 2016- Built the database thanks to the archives (Digital & Paper)- Searched and identified alumni on social networks (Linkedin, Facebook, Viadeo, Buddy before)- Contacted the alumni, launch word of mouth.Results: more than 21,000 alumni found and 13,000 contactedCommunity Manager- Created and animated pages and groups on social networks (Linkedin, Viadeo, Facebook).- Consolidated links between schools and alumni.- Disseminated jobs offer on the alumni networks (JobsInvisio, Invisio Bordeaux).Created and coordinated the Bissy's the End Festival- Set up event and communication strategies in close collaboration with the head of communication.- Created newsletters and SMS campaigns- Managed the database (Registration / Unsubscription / Invitation)- Sourced suppliers for the event (food truck, stand, activities, safety, material)- Negotiated and bought external services, quote request, budget management.- Managed crisis situations: responsive and proactive to face the unexpected (problem-solving).- Managed a team of 10 people, set goals, divided tasks up and coordinated.

• Marketing and sales development managerSales development- Created and fed the customer database on Salesforces- Analyzed sales, define customers and prospects hot and cold.- Established communication strategies to boost sales.- Established quarterly sales forecasts.- Targeted and segmented customers.- Offered solutions for off periods. Digital Strategy- Created newsletters, build e-mailing campaigns with Mail Chimp- Managed the website, fed in relevant content, innovations, sales, new suppliers.- Managed the back office of e-commerce.- Created Google AdWords campaigns.Marketing strategy- Studied the snack, pastry and chocolate market to launch a new product.- Analyzed and summarized information, make recommendations, build a marketing plan.- Identified threats and opportunities, targets, distribution network, communication.Representative at the Paris International Exhibition"Maison & Objet"- Received and welcomed professionals.- Set up the stands, helped suppliers.- Presented the brands.- Prospected the new brands to develop the portfolio.- Prospected the new customers. Suppliers management- Developed relationships with suppliers: communication, marketing advice, development of B to B.

• Communication project- Developed the private label with a new communication strategy.- Organized an event in one of the biggest mall- Elaborated a planning- Managed and coordinated a team of 2 people.- Negotiated with internal stakeholders.- Targeted potential customers.• Customer loyalty- Analyzed the present loyalty system.- Identify the issues.- Made a quantitative and qualitative analysis.- Analyzed the data.- Made recommendations- Showed the results up and the new project to the supervisors

Created, organized and animated a Team Building- Identified the customer's needs.- Sourced service providers (animation, transportation, food).- Request quotes and negotiated prices.- Present the project to the client.- Coordinated upstream activities.- Set up activities on the spot.- Animated the games and managed the timePresentation design- Used the photoshop software to create the communication media- Created the signage (photoshop)Commercial prospecting - sale of advertising space- Made known the newspaper of the company- Called regional businesses- Convince potential customer to buy advertising spaceCouleur Nord Basin Magazine - Writing- Contacted the town halls and event organizers of the region- Transcribed the events in writing and illustrate them with photos- Wrote press articles- Set up the program of summer activitiesSkills acquired: organization, creativity, communication tools, rigor