Nicolas Bailly Email & Phone Number

Viroflay, Ile-De-France, Fr

Management of the department Global Operations Center within the IT & Digital Services division of the SAVENCIA group:- Monitoring and observability technicians (8 people + 1 proximity manager) responsible of monitoring and observability of the entire information system of the group. Team working in 24x265;- Observability analysts (3 people) responsible of diagnosis, root cause searching and deeper analysis of problem raised by observability tools of the group (Nexthink and Dynatrace); - Helpdesk technicians (3 people) responsible of the helpdesk for the entire France perimeter of the group;- Network Operations Center: external service of network monitoring continuously and in 24x365.In parallel, project management (technical tool deployment), quality topics (process redesign, audit), etc...

Viroflay, Ile-De-France, Fr

Management of the End-User Support team within the IT & Digital Services division of the SAVENCIA group:- Helpdesk technicians team (4 people) in charge of the helpdesk for the entire France perimeter of the group;- Authorization administrators team (5 people) in charge of IT access management for all group employees (arrival/mobility/departure of employees, application access, etc.);- SAP authorization's team (3 people) in charge of modeling, creation and assignment of SAP roles for multiples and international SAP environment.In parallel, project management: deployment of ITSM common worldwide tool with process standardization, Business Intelligence's project, service desk for IT...

Viroflay, Ile-De-France, Fr

In charge of IT access management for all group employees (arrival/mobility/departure of employees, application access, etc.).

Saint-Ouen, France, Fr

- Team management, steering and reporting of the helpdesk (with 1800 employees)- Infrastructure and security project management (cross-functional management)- Follow-up of the group's worldwide project (Allianz SE) for the France part- Creation, implementation and continuous improvement of user assistance processes- Change management in the implementation of the new division- Management of the supplier relationship, purchases and orders

Saint-Ouen, France, Fr

- System and network administration- Telephony management- Level 1 & 2 user support

New York, New York, Us

In charge of the technical deployments in customers of the computer solution and connected telephony (outsourcing and TOIP).

Charenton Le Pont Cedex, Fr

Level 1 and 2 support technician for users at the head office (VIP).

Bachelor'S Degree In Network And Telecommunication, Architecture Réseau & Télécom

Itil V3 Training

Fundamental Management Training

Advanced Technician'S Certificate It Management - Option Networks & Telecom, Network And Systems Administration