Nicolas Ben-Fredj Email & Phone Number

Bergenfield, New Jersey, United States

• Decreased wait times 15% by directing team of 5 through careful inventory sorting.• Developed a 20% boost to simplify formulas of current oils and creation of new ones.• Increase warehouse efficiency by 125% - when accounting for space management and time to package and ship.• Deal with clients with any inquiries, issues or problems in a calm and enthusiastic manner to ensure customer satisfaction, leading to a 50% increase.• Help customers with all issues, including resolving product issues, providing product information and issuing returns and refunds.• Coach and train new associates and sharing knowledge about products and store operations.

Bergenfield, New Jersey, United States

• Oversaw front end to insure proper purchasing of items, boosting checkout speeds by 5 mins.• Responded to customer issues and relayed proper solutions, customer Satisfaction went up by 25%.• Awarded “Employee of the Month” in January 2021, given for being extraordinary in helping customers.• Managed cash transactions accurately and efficiently, including processing payments, providing change, and reconciling cash registers at end of shifts.• Cooperated closely with colleagues to achieve common goals, contributing to a positive and cooperative team atmosphere.• Maintained a well-organized and tidy sales floor, ensuring a pleasant shopping environment for customers, leading to a 50% increase in customer satisfaction.• Operated office equipment and technology products, such as printers, computers, and software, and delivered technical support to customers when needed.

Bachelor'S Degree, Information Technology, 3.0 Gpa

Bachelor'S Degree, Computer Science