Nicolas B. Email & Phone Number

Lausanne, Vd, Ch

Lausanne, Vaud, Switzerland

• Life and Non-Life insurance development with focus on customer satisfaction.• Gain new business mostly by recommendation (word of mouth) • Strong focus on legal insurance (2 digits growth year to year)

Paris, Île-De-France, France

• Initiated and founded the company from scratch after market research including focus groups.• Conceived a range of 10 products, achieving a distribution network of 50 retailers, 4 distributors, on 4 continents.• Supervised a 10-member cross-functional (product formulation, supply chain, marketing, PR, sales, and e-commerce support) team and coordinated with three business partners towards the successful launch of e-commerce website.• Planned the press relations leading to 120+ publications online and offline in mainstream and specialized press. • Implemented partnerships with clubs and fitnesses to increase revenue.• Innovated customer engagement and brand loyalty with “man of the month” section leading to 23% increase in orders on e-commerce.• Led the A/B test of the e-shop homepage and optimized for customer acquisition; resulted in a 15% increase in conversions.• Managed the whole certification process (sourcing, testing, auditing).

Lausanne

• Hunting (complete sales cycle) and farming (50/50) new business and renewal contracts of private and business accounts.• Exceeded customer satisfaction requirements (Medallia customer feedback score over 92%) leading to recommendation. • Interacted with 30 clients daily providing guidance about new products or renewal of contracts.• Managed pipeline of rolling 30-40 leads per week for 1500+ contracts.

Lausanne Area, Switzerland

• Developed client portfolio value by 20% year-to year with constant upselling.• Bringing in new business and renewal contracts of private and business accounts.• Attained the quota and overachieved targets by 20% to 80%.• Exceeded customer satisfaction requirements (Medallia customer feedback score over 92%) leading to recommendation. • Interacted with 30 clients daily providing guidance about new products or renewal of contracts.• Generated 17 organization contracts in 3 months (objective was 5).• Collaborated with life and health departments to exceed targets by more than 90%.

Paris / Lausanne

• Tightened security and decreased by 30% the management costs of a mobile fleet through an MDM platform providing adequate response to BYOD trend.• Management of 3 consultants, onboarding, coaching, mentoring, training, performance reviews identifying patterns to correct in the team for global improvement.

Paris

•Accelerated by 30% the incident resolution after outsourcing the customer’s service desk and achieved rapid adoption.• Speed up by 25% the development time of a software development client by identifying and bypassing the bottleneck in the organization.

Paris, Île-De-France, France

• Improved by 22% the reliability of the service level management at an aerospace company.• Reduced by 25% the OPEX costs of client with emphasis on customer success by transitioning to a shared service center.•Led 2 business analysts to monitor service level process using Excel Macros / VBA and reduce applications down time by 20%.

• Cut by 47% the OPEX costs of the WAN network while increasing speed by 400% after a successful migration from frame relay to MPLS.• Conducted change management including training after the deployment of an ECM led to 25% time savings. • Management of 3 consultants, onboarding, coaching, mentoring, training, performance reviews identifying patterns to correct in the team for global improvement.

Paris, Île-De-France, France

• Developed Business-To-Business sales by 30% in one year.• Represented the company on fairs and generated 50+ leads in 3 days. • Switched from pure sales to develop technical skills that directed towards consulting experiences.

Master'S Degree, Business/Commerce, General

Bachelor In Business Administration, Finance, General

Bachelor in Business Administration

Education record

Education record