Heading all catering services for 800 employees at the UK & Ireland Head office of Estee Lauder CompaniesOverseeing a contract with an annual turnover of £1,200,000Responsible for a team of 25 people including three head of departments and three assistant managersServices include a staff restaurant, 40 meeting rooms, a boardroom, a Director’s bar and a large event spaceSuccessfully led my team in mobilising and opening this new contract in November 2015, recruiting and training 12 people over two weeks before the opening dayMentoring and working closely with my team in delivering excellent customer service (my team achieved an audit score of over 90% in each of the last 3 years)Monthly targets met by exceeding budgeted sales by 10% and maintaining low operating costs in 2017Planning and delivery of catering events for the 25 brands onsite (monthly board meetings, sales conferences, new product launches, press events and awards ceremonies) Developing and implementing new strategies to maintain the delivery of excellent customer service, product innovation, putting in place monthly marketing plans and keeping a high client satisfaction and customer retentionKey tasks - Monthly trading account presentation to the onsite client, staff appraisals, coaching and development, team performance management, administration, client queries, writing yearly budget

Managing a team of 6 providing the catering services to 400 employees at the Head Office of the company of the Duke of WestminsterCatering contract with an annual turnover of £500,000Tailoring, planning and delivery of weekly eventsDrinks & Canapés receptions and Launch parties in exclusive London propertiesVIP seated lunches & dinners for up to 50 people, Wine tasting eventsAccountant management, client reports, payroll, budget presentation, administration, recruitment, HR

Managing a team of twelve hospitality assistants looking after 35 meetings rooms and 5 dining roomsWeekly staff scheduling, stock control, processing bookings, managing client enquiries, staff training and appraisals, monthly staff meetingsDrinks receptions for 200 people, VIP dinners for 70 guests, staff parties, daily hospitality bookings

Overseeing the Catering, Cleaning & Waste (CCW) teams in providing an exceptional serviceSuccessfully leading a team of over 100 Volunteers during the Olympic Games and the Paralympic Games to ensure the smooth running of the CCW teamsWorking alongside the Venue Manager and Senior Manager