Nicolas Chasteler Email & Phone Number

Crandall, TX, US

• Lead and manage a team of 14 software developers and data analysts, providing maintenance across 6 projects.
• Utilize JIRA to uphold agile methodologies to assign tasks, track progress, and streamline communication among team members.
• Serve as a primary point of contact for ad-hoc requests, engaging with clients to understand requirements and provide tailored solutions.
• Manage lifecycle of custom solution development: from client request, design with architects, task delegation to the team, and coordinate delivery with project managers and clients.
• Drive continuous improvement initiatives, enhancing existing workflows and creating new processes to deliver value to clients and reduce overhead.

• Develop and implement automatic KPI monitoring processes to preemptively identify SLA deviations, mitigating SLA liquid damages.
• Utilize PostgreSQL and Python to fulfill ad-hoc data requests, investigate transaction anomalies, and extract insights vital for future project planning.
• Support a legacy system using StreamSets pipelines, Hadoop database, and Jaspersoft reports, and develop a new solution to meet new business requirements using custom Python pipelines, BigQuery database, and Looker.
• Craft compelling visualizations to effectively communicate data insights and trends to “tell a story” for non-technical individuals.

Coppell, Texas, United States

• Operated and maintained complex, bulk mail printing machinery and software.
• Successfully met or exceeded all service level agreement (SLA) deadlines every month.
• Managed a support team with the goal of maintaining machine production and quality assurance.
• Implemented company privacy policies to maintain federal and state consumer privacy laws.
• Utilized National Change of Address (NCOA) and Address Standardization (CASS) processing.