Nicolas Convard Email & Phone Number

Metz, Lorraine, France

Dudelange, Luxembourg, Luxembourg

Dudelange, Luxembourg

o Management of a 300+ customers portfolio (Spain, Germany, Pakistan)o Product information and technical supporto Issuance of offers, extra follow-up of 5K+ dealso Participation in sales meetings (follow-up on strategic deals, definition of weekly priorities)o Daily order management with permanent focus on critical deadlines, collaboration with purchasing departmento Upselling of promotional items (Project referent in EMEA for maintenance kits)o Handling of claims, application of corrective actions, escalation to quality departmento Technical support for web interface users

Pont-À-Mousson

o Field botanical inventories focused on endangered, patrimonial and invasive species. Expertise in plant identification based on national / regional reference bookso Habitat characterisation based on regional and (inter)national phytosociological standards (PVF, EUNIS, CORINE), habitat mapping (QGIS)o Expertise and reporting : evaluation of the environmental impact at the preliminary phase of development projects (wind farms and solar parks, road infrastructures, dike constructions, industrial wastelands revalorisation, urban parks) in the Great East Region-2019: 6 expertises-2020: 21 expertises-2021: 5 expertises-2022: 10 expertises-2023: 5 expertises o Constitution of an herbarium of the Grand Est flora, containing over 1000 samples o Bibliographic research and scientific publication (« Redécouverte en Meuse d’une station historique du Cynoglosse d’Allemagne, Cynoglossum germanicum Jacq. » for Revue botanique du Grand Est – 2021-2)

Maxéville

o Issuance of offers (machined components, technical drawings, inspection test plan) o Trade exhibitions (SIFER 2019, Lille)o Recovering business with inactive partners (150K contract with Switzerland)

Nancy

o On-site botanical inventories focused on protected, patrimonial and invasive species o Habitat identification based on phytosociological standards (PVF, EUNIS, CORINE) , habitat mapping (QGIS)o Soil surveys and wetland areas cartography based on ONEMA methodo Follow-up of plant populationso Technical support on botanical enquirieso Redaction of expert analyses, documentary researcheso Issuance of offers

Dudelange, Luxembourg

o Order desk team leader’s back-up, daily reporting to management on critical issues o Contact person for over 200 customers in Europe, the Middle East and Africao Product information and technical supporto Issuance of offers o Processing of orders with permanent focus on critical situations o Handling of customers claimso Follow up of intercompany stock transferso Organisation of shipments via DHL, and urgent deliveries within Europe via taxio Collaboration with purchasing, warehouse, transport department and the sales forceo Temporary reinforcement of customer care center in the Canadian headquarters (4 weeks)o Training of new employees and best practice sharing: 10 people China (4 weeks, 2011 and 2014), 10 people in Canada (4 weeks, 2013)

o Management of a 80+ customers portfolio in Eastern Europe, the Middle East and Africao Organization of worldwide deliveries by road, air and seao Issuance of export documents (certificate of conformity, certificate or origin, shipping invoices) in accordance to the payment terms and country of destination o Coordination of goods inspections with SGSo Collaboration with purchasing, warehouse, transport department, accounting, Chamber of Commerce and Industry, customs, freight forwarders o Participation in the ISSA exhibition in Amsterdam (1 week, May 2008)o Award of the best internal initiative in 2009: cost-cutting through a better use of the Incoterms and creation of a handbook for the sales forceo Training of new employees in South Africa on the use of Movex (1 week, 2009)

o Process documentation (flow-charts) to obtain ISO 2000 certification o One week Six-Sigma training concretized with a Green Belt Task: analysis of a decline in customer satisfaction and implementation of corrective actions o Development and analysis of an internal satisfaction survey about the performance of the quality department

Heroldsberg

o Assistant of the export team: sending of samples, issuance of quoteso Organization and participation in the PSI exhibition in Düsseldorf (1 week, May 2005)

Région De Kassel, Allemagne

o Organisation of conferences for member companieso Creation and analysis of an external satisfaction survey about the conferences

Master Of Business Administration (M.B.A.), International Business, Graduated With A Distinction (Mention Bien)

Two-year Master's degree in International business, specialized in Franco-German management. Including 9 months practice course at Ford.

D.U., Botanique De Terrain, Graduated With A Distinction (Mention Très Bien)

Three-year University degree specialized in field botanic. Dissertation subject: 'Dynamique des végétations sur les sablières de.

Bachelor'S Degree, Foreign Applied Languages, Graduated With A Distinction (Mention Bien)

Intensive language study (English and German) with business applications. Including a 5 months practice course at STABILO, Nuremberg

Licence, Applied Foreign Languages, Graduated With A Distinction (Mention Bien)

Intensive language study (English and German) with business applications. Including 2 months practice course at Chamber of Commerce.