Nicolas Czuba Email & Phone Number

France

France

Paris, Île-De-France, France

• Organizing, coordinating and controlling logistic operations: shipping, reception and delivery• Overseeing shops and customer needs respecting deadlines• Managing references, quantities and delivery dates + post sales delivery service• Managing and optimizing stock management software + physical inventory and book inventory• Monitoring and auditing logistic costs• Internal and external communication (shops, marketing team, webshop, BtoB Sales Department and customers)• Optimizing tasks and time of warehouse employees + Team performance evaluation• Health and Safety Environmental Site Coordinator

Dublin, County Dublin, Ireland

• Performing new client adoptions and periodic reviews for clients by confirming KYC data requirements, collecting relevant KYC information and undertaking research via internal and external sources• Gathering and analyzing KYC documentation in accordance with regulatory and Deutsche Bank AML policy requirements• Classifying clients from a risk and regulatory perspective• Undertaking KYC due diligence reviews in a timely manner, as per Deutsche Bank policies• Analyzing AML risks associated with the client and identifying and escalating potential risks and operational issues as appropriate• Working effectively with key stakeholders using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed and escalated• Identifying “red flag” situations and escalating in line with Deutsche Bank policies and procedures• Handling and sharing confidential / sensitive client data in an appropriate manner• Implementing any required change in static data and resolution of any matters arising from the review• Contributing ideas and participating to further improve and streamline the KYC processes

Dublin, County Dublin, Ireland

• Organizing programs and activities in accordance with the mission and goals of the organization, developing new programs to support the strategic direction based on the client standards• Guarantying uninterrupted delivery of services, working on strategy with Site Director Leads• Creating and managing long-term goals: Cost reducing of Ergonomic equipment through a Cost and Forecast assessment + Stock management• Health and Safety Environmental Site Coordinator

Dublin, County Dublin, Ireland

• Auditing online specialists (phone, email and chat) in order to ensure they respect and deliver the client’s guidelines, analysing customer’s need• Ensuring agents knowledge and skills meet Google standards, individual action plans, evaluation of strength and weakness• Performance reports to client during MBR and QBR and calibration sessions with other QAs• Point of contact for any request regarding sensitive information PII and GDPR

Dublin, County Dublin, Ireland

• Auditing online specialists (phone, email and chat) in order to ensure they respect and deliver the client’s guidelines, analysing customer’s need• Ensuring agents knowledge and skills meet Google standards, individual action plans, evaluation of strength and weakness• Performance reports to client during MBR and QBR and calibration sessions with other QAs

Dublin, County Dublin, Ireland

• Handling customer inquiries via multiple support channels (Email, phone, chat), demonstrating strong customer focus through effective communication and good standard quality for Google My Business and AdWords Express• Ability to manage customer information with a high level of attention to details (CPC, CPM, budget setting, geo targeting, performance tracking, billing process, optimizing ads…) (BtoB)• Identification of potential improvement to the tools in connection with customers need, report to client during MBR• Analysing weekly performances (satisfaction conversion rate, productivity, SLA, TRT); report to TL

Dublin, County Dublin, Ireland

• Carrying out checks between expenses reported and receipts received• Carrying out compliance checks against the Global and Local Travel policies of our clientMaking adjustments to the expense claims as necessary (misspelling, refund) and informing the employee of these changes• Answering incoming monitor email log and provide resolution to the customer’s query, problem or complaint through to completion

General Data Protection Regulation

Certification in GDPR and EPrivacy Data Protection Regulation

Education record