Nicolás De León Email & Phone Number

Uruguay

Montevideo, Uruguay

In my current role, my main goal has been improve the customer's app experience and generate a higher retention improving the help center.To fulfill my goals, I've worked hand by hand with global and regional product, tech and ux teams.I've led automatization projects with huge impact for the company, generating a 50% reduction in the main contact reason of our users. This gave savings on the contact center area around €30k/month, at the same time which we obtained an improvement in… Show more In my current role, my main goal has been improve the customer's app experience and generate a higher retention improving the help center.To fulfill my goals, I've worked hand by hand with global and regional product, tech and ux teams.I've led automatization projects with huge impact for the company, generating a 50% reduction in the main contact reason of our users. This gave savings on the contact center area around €30k/month, at the same time which we obtained an improvement in satisfaction and reorder.Also, I've been responsible for the data analysis and visualization in order to to follow our main KPI's such as fail rate, contact rate, satisfaction, contact rate and self management. Show less

Montevideo, Uruguay

In a previous role, the person led work teams, supervised daily operations, and ensured compliance with quality standards and goals.I’ve conducted quality audits, provided feedback to improve performance, and generated team analytics.Also I worked with the Workforce team to optimize operations and increase efficiency and productivity.

Montevideo

-Live support to own riders. -Monitoring of order issues.