- Overseeing day to day support activities and tickets flow (ITIL Method)- Overseeing the collaboration of the support on different project (Agile Method)- Working with New York and London Office to standardize the support experience- Identify better ways of working and adapting the team to new technologies- Analyzing the team performance with the use of ServiceNow- Training of team members- Complains management- Every aspect of computer support on phone and on site

For CDPQ- HelpDesk's team coordinator (ITIL Method)- New employees training- Identify better ways of working and implement them- Complains management- Every aspect of computer support on phone and on site