Nicolas Dock Email & Phone Number

Leading my team in the co-ordination and optimisation of our ways of working under my control. This important role contributes to achieving the agreed quality service to H&M customers at the lowest possible costs.My assignment:Planning, organizing, monitoring and take actions to improve the H&M customer service for France, Belgium, Luxemburg and Switzerland markets. Ensuring a high level of knowledge to my coworkers, an accurate staffing in order to reach out our goals at the best possible costs and to reach our customer needs.Working actively to improve productivity through efficient resource planning, including managing sickness leave, staff allocation, flexible working and efficient operations.Providing input to others managers on development points in my area of responsibility.Empowering team of co-workers by delegating responsibilities to help each person to grow and to develop, according to their individual ability and experience.Working closely with every departments and stakeholders in order to provide the best customer service at the best possible costs.