Maintenance, administration and incidents resolution in the cloud service provisioning platform (CLM-BMC). Consultancy services and implementation of Virtual Data Centers and server solutions on-premises. Backup management of the platform Avamar. Support to Windows 2008/12/16 and Linux servers RHAT/Debian/CentOS ditributions. Management of Cisco ASDM-IDM context and perimeter firewalls. Use of VMware vSphere tool for platform management and Virtuozzo. McAfee security solutions applied to SaaS.

Implementation and support of the checkin system CrossChex. Daily Healchecks of databases (objects, replication and tablespace); Debugging HP EVA storage servers, monitoring backups and recovering them with the HP data protection tool and NT Backup. Monitoring of L2L services, FW Juniper, SW Cisco core and distribution. Management and administration of corporate antivirus McAfee, WSUS and active directory. VMware Virtualization Server administration. Support to 50 users and Windows terminals. Configuration of Fortinet routers and support for networking technicians.

Cloud computing consultancy services, attending customer-escalated incidents during implementation in both Software as a Service (SaaS) and Infrastructure as a Service (IaaS). Daily monitoring of the infrastructure through BMC management applications, automation in software and infrastructure implementation processes using the Russian-based Parallels Automation tool, reporting and tracking incidents with Datacom Malaysia provider. Using the VMWARE vSphere virtualization tool. Administration of firewalls (Cisco ASDM-IDM) applying security rules requested by end customers as well as assistance to their virtual servers with Linux CentOS operating systems and Microsoft Windows Server 2008 R2. Preparation of commercial and operational reports reporting directly to the manager of LATAM services.

Incident resolution, preventive monitoring through Healtchecks of IDEN Dispatch Network and 3G (OMC, iHLR, HaDAP, iCPU, iVPU, etc.), configurations (sites migrations among ICPs, migration of ILAs, dumps, etc.), platform monitoring of 3G M2000, N2000, PCRF, SGSN and GGSN of Huawei. Measurement and reporting of operational KPI infrastructure reports.

Management and troubleshooting of the different network incidents. Assistance to field support, call center and different areas that require it. Maintenance of backups platform and backup jobs operation. Network management and operation IDEN, GSM and GPRS, Switch Nortel DMS-100, Gateway Lucent Plexus and mSwitch UTStarcom, STP Tekelec (SS7), SMS and MMS platform (iQual), voicemail, NEC radio links, Harris, Alcatel, Ceragon , Martis Tellabs. Management of monitoring tools (protocol analyzer, Astellia frame analyzer). Training and coaching of junior operators. Generation of reports and metrics.

Engineering support level 3 with 15 people in charge providing assistance to 12000 users and terminals (Windows), management tools and specific software of the company. Remote support by SMS and DameWare. Creation and distribution of packetized software by SMS. Configuration of Cisco VPN clients.

Technical support to 300 users, 250 terminals (Linux, MAC, Windows), hardware and software maintenance, ALCATEL switchboard management. Supervision of backups on LTO3, SDLT tapes. Administration of access control system NEOLOCK.