I lead the transformation of payment experience for mid-sized and long-tail merchants, focusing on supporting them in adopting frictionless solutions that enhance efficiency and competitiveness. With over 15 years in payments, my mission is to decentralize and democratize access to advanced payment technologies in Chile.

Led a team of 6 Key Account Managers in the South cluster: Chile, Peru, and Ecuador. Defined metrics, goals, and processes for the KAM team. Reported to the VP of Corporate Account Management. - Exceeded growth and revenue targets by over 95% through vigilant monitoring of cross-selling and upselling opportunities.- Achieved results of over 80% positive evaluations in customer satisfaction surveys by closely managing needs, requirements, and improvement opportunities.- Managed a client portfolio representing over 70% of the company's revenue.

Managed Mastercard's relationships with major merchants in Chile and Paraguay. Led commercial and technological initiatives and projects with accounts such as Uber, Rappi, Cornershop, Despegar, Mercado Libre, and others. Reported to the Director of Market Development for Chile and Paraguay.- Launched partnerships with e-commerce representing over 40% of the market in Chile.- Launched the first Digital Security initiatives (3DS-Tokenization) in e-commerce for merchants in Chile.- Managed the migration project of card-issuing banks to the 4-party model in the Chilean market, as a crucial step in the modernization of the payment ecosystem.

Responsible for sales, business case development, planning, and execution of world-class Oracle software implementation projects. Reporting to the Director of Oracle Consulting Chile.- Consistently exceeded quotas throughout the tenure, focusing on growth with current clients and collaborating with the licensing team for new and existing clients.- Executed the first 2 Oracle ERP Cloud projects in Chile.- Sold and participated in the implementation of IaaS, SaaS, and PaaS solutions, positively impacting in Consulting and licensing team results.

Responsible for leading Oracle's relationship with Cloud product clients in Chile, Colombia, and Argentina. Reporting to the Director of Customer Success Management for the Southern Cone.- Implemented and provided support, training, guidance, and education to clients for ERP, budgeting, and supply chain solutions in the Cloud, resulting in cross-selling, upselling, and over 80% positive NPS evaluations.

Oracle Practice Leader