Nicolas Farhat Email & Phone Number

Herndon, Virginia, United States

• Create new accounts in Active Directory• Support clients with issues regarding their accounts.• Set up user’s email on exchange server and ensure functionality.• Monitor proprietary software to ensure systems are working as intended.• Ensure clients virtual machines are working via VM software • Troubleshoot issues regarding software and hardware for clients. • Set up new workstations and other hardware.• Setup, configure, install and monitoring of a network server… Show more • Create new accounts in Active Directory• Support clients with issues regarding their accounts.• Set up user’s email on exchange server and ensure functionality.• Monitor proprietary software to ensure systems are working as intended.• Ensure clients virtual machines are working via VM software • Troubleshoot issues regarding software and hardware for clients. • Set up new workstations and other hardware.• Setup, configure, install and monitoring of a network server for secure user access to the internet.• Sole administrator of above network server. Primary point of contact for workstation set up, user account creation, and troubleshooting issues. Show less

Herndon, Va

Billets Held: Tier 1 Lead, Queue Manager, Helpdesk Support• Queue tickets to field technicians and various departments• Remote troubleshoot Tier 1 issues (Software, OS, and Certificate issues)• Global Access List (GAL) updating• Field Technician support• Create and manage users in Active Directory• Generate support tickets to ensure the customer’s issues are taken care of in a timely manner.• Coordinate incoming email and issue them to other support analysts for… Show more Billets Held: Tier 1 Lead, Queue Manager, Helpdesk Support• Queue tickets to field technicians and various departments• Remote troubleshoot Tier 1 issues (Software, OS, and Certificate issues)• Global Access List (GAL) updating• Field Technician support• Create and manage users in Active Directory• Generate support tickets to ensure the customer’s issues are taken care of in a timely manner.• Coordinate incoming email and issue them to other support analysts for ticket generation and resolution.• Lead a team of ten plus employees to ensure SLAs are met, and productivity is kept high.• Generate daily reports.• Preform weekly meetings with staff to go over current issues and training.• on-boarding and training of new staff member Show less

Fort Belvoir, Va

Billets Held: Acquisitions, OR Logistics Technician, Medical Logistician • Acquisition of medical supply and equipment for the hospital valuing over $20,000 a month• Monthly audits of purchases to ensure SOPs are upheld and no fraudulent charges are found• Writing and uploading data from excel to master database and share drive• Monitoring intake and consumption of supplies via DMLSS• Estimating exact costs to reduce spending• Finding unique instances of supply… Show more Billets Held: Acquisitions, OR Logistics Technician, Medical Logistician • Acquisition of medical supply and equipment for the hospital valuing over $20,000 a month• Monthly audits of purchases to ensure SOPs are upheld and no fraudulent charges are found• Writing and uploading data from excel to master database and share drive• Monitoring intake and consumption of supplies via DMLSS• Estimating exact costs to reduce spending• Finding unique instances of supply requests and incorporating into typical supply demands• Working with other professionals to accomplish above goals Show less

Vancouver, Canada Area

• Ordering and creating supply utilizing the stores proprietary command line program to ensure there was no shortages of product, developed new sub-system allowing for a smoother process in generating supply and food orders.• Managed weekend overnight shifts with a skeleton crew, averaging $3000-5000 per night• Manage payroll, employee schedules, ensuring there was adequate staffing and that employees were being paid

Vancouver, Canada Area

• Manage a team of fifteen employees to ensure the store was fully stocked at all times• Manage the stock team’s hours to ensure that the store had enough stockroom employees to keep the store stocked and that the amount of hours per week were kept in budget• Ensured customers were able to acquire the product they were looking for as well as selling them other items that they may be interested in

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Business Administration And Management, General