It Support Specialist - 2Nd Level Support - European Parliament
CurrentClient: European Parliament2nd level support to Members of Parliament, Parliamentary Assistants, Officials and external staff during Parliamentary Sessions in Strasbourg2nd level support for standard applications and IT hardware configurationsRecording and follow-up of incidents and information requestsManagement of incidents and requests received from the Service DeskConfiguration and installation of the IT environment (hardware and software)Microsoft Surface setup and installation (OS and software installation and physical hardware installation with a docking station)Enrollment and preparation of mobile devices (Android and iOS)Support of EP mobile devices (Android and iOS)Account management for secure access via Citrix (physical tokens and SMS)Support for users connecting to VDI and RDSInstallation of Wi-Fi certificates on personal smartphones, laptops, tablets