Nicolas Gilbert Email & Phone Number

As a Customer Success Manager at OTR Performance, I leverage my expertise in operations management, customer service management, and support management to drive customer satisfaction, retention, and revenue growth. I have over 4 years of experience in various operational and customer-facing roles at OTR Performance, a leading provider of performance solutions for diesel engines. I started as a Customer Operations Manager in 2020, where I managed the customer service and support teams, improved processes and workflows, and reduced costs and errors. In 2021, I was promoted to Revenue Operations Manager, where I oversaw the sales, marketing, and finance operations, and implemented strategies and tools to increase conversions, revenue, and profitability. In 2022, I became a Customer Success Manager, where I am responsible for building and maintaining long-term relationships with key accounts, identifying and resolving issues, and creating and delivering value propositions and success plans. I am passionate about delivering exceptional customer experiences and outcomes, and aligning with the mission and vision of OTR Performance to empower customers with innovative and reliable solutions. I am always eager to learn new skills and best practices, and to collaborate with diverse and talented teams to achieve our shared goals.

Listed skills include Automotive, Vehicles, Parts, Customer Service, and 13 others.

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  Macomb Community College