Nicolas Greull Email & Phone Number

As a Product Expert, I bridge the gap between our Product Management, Design and Engineering teams and Customer Experience. As part of my role I make sure that information flows seamlessly, enabling Product Teams to develop product according to our customers need. I work closely with customers and customer facing colleagues to understand how users work with our product what challenges we should solve next.Some responsibilities of my current role:* Product Analytics (incl. Feature Success Analysis): Extracting meaningful insights from data to steer informed product decisions. Including enabling peers to create and use their own data products like Tableau Dashboards.* Enablement of Product & Customer Experience Teams: Empowering teams to deliver exceptional customer-centric experiences.* Incident Management: Managing communication during critical incidents, making sure customers are informed correctly and in a timely manner.* Customer Feedback Management: Listening to our users' voices and channeling their feedback into tangible improvements.* Product Trainings: Equipping stakeholders with the knowledge they need to succeed with our products.* Product Discovery & Design: Unveiling new opportunities and refining product concepts for optimal impact.* Review and Test Feature Functionalities: Ensuring every aspect of our product is polished to perfection.