• Act as primary resource for all cyber security functions• Identify, analyze, and remediate vulnerabilities using tools such as Tenable Nessus, Invicti, Bitsight, and Microsoft 365, Intune, Azure AD, and Microsoft Defender product suite• Use modified ITIL processes including ServiceNow ticketing and documentation, participating in weekly Change Advisory Board meetings, and project tracking and collaboration• Implement and manage Microsoft Sentinel for SIEM and SOAR functions• Manage phishing awareness training and reporting tools with KnowBe4 KMSAT and PhishER• Perform patching of all Windows and Linux systems• Remediate malware and phishing attacks using Microsoft Defender suite of products• Create and maintain documentation related to cyber security procedures and best practices• Complete monthly audits of database changes made by administrators to the Oracle JD Edwards ERP via SQL.• Maintain Fortinet network based firewall and Imperva web application firewall• Manage Zscaler web filtering systems• Manage and maintain group policies• Coordinate with HR and legal teams to create eDiscovery cases, implement litigation holds, and perform email and data content searches for legal requests

• Manage all Active Directory objects• Implement and manage Microsoft MDT and Windows Deployment Services for imaging Windows systems• Manage Windows and iOS mobile devices using Apple DEP and VPP, Cisco Meraki, and Microsoft Intune MDM software• Upgrade or replace over 1000 Windows 7 devices for Windows 10 migration• Perform patch management for Windows and 3rd party apps of all Windows 10 computers• Manage and maintain group policies• Manage Office 365 licensing• Perform Microsoft Exchange administration tasks such as creating and maintaining mailboxes, delegating access, and offboarding procedures

• Provide managed services and support for over 200 client companies• Monitor and respond to help desk emails, tickets, and phone calls• Provide both onsite and remote Tier 1 and 2 support for user, desktop, network and server systems• Assist with network cabling projects• Perform hardware systems repair as a certified HP, Dell, and Lenovo hardware partner• Monitor and maintain Level Systems/AVG managed service software• Document work performed in TigerPaw ticketing system

• Provide both onsite support for user, desktop, network and server systems• Perform new device setup, OS configuration, and AutoSprink CAD software• Assisted with Server 2003 to 2012 migration including configuration of AD DS, DHC, and DNS roles, promotion of new server as primary DC, and decommissioning of old server.• Configured server and client backups to network storage

• Completed project work including office refresh, new system deployment, and end user support for WebMD call center