Nicolas Haubert Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Triage and prioritize an average of 90-125 service desk tickets in Zendesk per week, withbusiness users having transparency into the resolution process• Experience in configuring automations through Okta Workflows, Google WorkSpace/AppScript, Zapier, Jamf, and NinjaOne• Email domain management with Google Admin and Mimecast• Conduct day-one new hire training for ezCater employees an average of 10-15 employeesper month, ensuring a positive on- boarding experience and successful integration into theorganization• Support on-site and remote company meetings, ensuring smooth and seamless technologyintegration• Collaborated with cross-functional teams to support and contribute to audits for SOC 2Type 2 compliance, ensuring alignment with industry standards and best practices for datasecurity and privacy.• Install, upgrade, and configure new computing resources, including hardware, software,and applications in a Mac/Windows/Linux environment• Assemble, install, upgrade and configure new computing resources,

North Reading, Ma, Us

Resolved on average 15 tickets per day while meeting or exceeding service levelagreements• through chat, phone, email, and in-person• Provided hardware, software, and network support to 1,000 employees both remotely andin person• On-boarded and off-boarded employees, imaging HP's, Dell's, and Mac's with Windows,Mac OS, or Linux• Created and/or provided documentation and training as needed for new solutions

Nl

- Provide hardware/software and network support to field engineers, technicians and system administrators both remotely and in person.- Repair/Configure Windows and/or Mac systems.- Perform root cause analysis in an effort to provide a permanent resolution to end user issues in a timely manner.- Ticket management, on average resolving twenty tickets per day while meeting or exceeding service level agreements.- Create and/or provide documentation and training to the end users as needed.- Demonstrate exception level of customer service skills.

Reykjavik, Is

- Extensive background monitoring and implementing airport practices and procedures- Thorough knowledge of reservation and ticketing protocols- Personable and communicative key to dealing with varying personalities and stressful situations

Woburn, Ma, Us

- Lead operator managing 3-5 direct reports dependent on event.- Assisting with setup of events, while overseeing quality assurance of outgoing products prior to customer delivery.

- Answered customer inquiries and resolved issues promptly - Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods - Experienced with Aloha and J-Tech- TIPs certified

- CervSafe certified- Collaborated with client event planners- Prepared events and assisted catering manager

Malden, Ma, Us

- Directed deliveries for drivers - Calculated bills and tips mentally and handled money ethically - Plan routes with efficiency and service- Answered customer service questions and reported order problems to management

Information Technology

Education record