-Founded and successfully launched a digital coffee business, designing and delivering a user-friendly e-commerce platform that provides a seamless and personalized experience for customers nationwide-Developed and executed comprehensive business strategies that integrated marketing campaigns and user-centric website design, ensuring each product launch met key performance indicators and enhanced the overall user experience-Created a user-friendly e-commerce platform for easy access to all products and services, enabling a personalized user experience through product and service personalization-Maintained brand identity by ensuring consistency in visual design elements such as color, typography, and imagery-Conducted extensive website usability testing using a variety of UX research methods, including user interviews, surveys, and moderated usability tests, to gather insights and improve user flows-Utilized user feedback to iteratively refine features and navigation, leading to a 20% increase in conversion rates and ensuring the platform consistently met user needs and business objectives

-Evaluated the accessibility of digital course content within MSU's learning management system (D2L) to enhance the overall user experience for the College of Education, ensuring that all course materials, including HTML pages, PDFs, PowerPoints, and videos, were inclusive and easy to navigate-Generated detailed feedback for individual courses and provided targeted solutions to improve accessibility, including creating instructional videos and documents to guide the implementation of WCAG standards across course content-Prepared comprehensive semester audit reports that demonstrated a 30% improvement in the overall user experience, highlighting the effectiveness of accessibility enhancements and aligning with the college's commitment to inclusive education.

-Enhanced social media conversation metrics by implementing message tagging for analysis to improve engagement with followers-Leveraged Sprinkler software to identify the cause of spike in social media brand activity, sharing reports with the Sr. Media Analyst to drive future engagement-Utilized Google Analytics and other measurement tools to pull and validate data sets, for visualization dashboards indicating websites performances and conversion rates across different college departments-Translated complex data into simplified visuals and made information digestible to a general audience

-Lead the design process and created initial concepts for a geotagging tree app aimed towards prek12 students. Conducted thorough research to understand the needs and preferences of preK-12 students, as well as the educational objectives of teachers and parents.-Utilized design thinking methodologies to ideate and iterate on concepts, ensuring alignment with project goals and user needs. Utilized Figma to develop personas, wireframes and mockups.-Prototyped and tested design concepts with target users to gather feedback and validate assumptions. Incorporated feedback from usability tests to refine and optimize the user experience.-Managed to increase customer satisfaction by incorporating key desired features based on stakeholder's and users feedback. Delivered final prototype, meeting all stakeholder's requirements.

-Provided comprehensive support to customers across various streaming platforms (Hulu, Disney+, ESPN+), addressing software functionality, troubleshooting, and content inquiries.-Developed expertise in user flows and navigation across multiple devices (web, mobile, tablet, console), enhancing customer experience.-Demonstrated strong communication skills by maintaining responsive assistance via chat/phone, resolving individual user queries promptly.

-Supported research efforts for inbound and outbound trade missions, gathering data on international companies, regions, and industry statistics.-Contributed to the compilation of Savannah's cost of living index for Q2 2022, utilized by WTC to showcase the city's affordability for business attraction.-Organized conferences promoting economic growth in South Georgia, facilitating connections between diplomats and foreign entrepreneurs.

-Collect data related to market trends consumer behavior in order to help local businesses innovate

-Assist in the communications and marketing committee.-Assist in the library website with content ideas.-Provide customer service.-Assist with projects and events happening at the library throughout the different departments,(research center, collection service, government files, etc.)

• Provide Customer service. • Provide information about campus housing.• Coordinate tours.

• Organized shipping orders. • Registered and kept track of student orders. • Organized inventory.

-Gather information of the biggest American Pharmaceutical companies and their merchandise in the largest markets of Latin America.

-Coordinated activities with the kids (games, readings, homework, drawing, etc.)-Helped children understand different activities.