Nicolas Mitchell Email & Phone Number

Building and maintaining data and telephony network infrastructure.

Troubleshooting and resolving tickets regarding laptop and pc hardware, software, and network issues. Upgrading, repairing, and replacing computer components, and peripherals like power supplies, RAM, HDD, SSD, Optical Drives, Fans, Graphics cards, barcode and document scanners, etc., Imaging computers, and pushing software via SCCM. Installing and troubleshooting applications such as MS Office, and Adobe Acrobat, and Reader, Citrix, and typical web browser compatibility issues, along with a various array of vendor software. Assists with active directory administration such as account creations, security, and group policy changes, DHCP reservations, password resets, etc. Also assists with basic server administration, network printer queues, network troubleshooting, and VPN for remote connectivity, corporate email setup for smartphones via Airwatch, and basic printer/copier maintenance, and keeping inventory of IT related hardware. Supports mobile devices (iPhones, iPads, Android devices), and other various hardware such as IP phones, and Thin Clients.

Troubleshooting and resolving tickets regarding laptop and pc hardware and software issues. Upgrading, repairing, and replacing computer components like power supplies, RAM, HDD, SSD, Optical Drives, Fans, Graphics cards, etc., Imaging laptops via Altiris with standard Danone Windows 7, and Windows 10 images for deployment. Installing and troubleshooting applications such as MS Office, and Adobe Acrobat, and Reader, Citrix, and typical web browser compatibility issues, along with a various array of other software from vendors necessary for production at factories (AutoCad, Factory Talk, Ignition, Johnson Controls, etc.) I also assist with active directory administration such as account creations, security, and group policy changes, and password resets. I also assist with basic server administration, network printer queues, network troubleshooting, and VPN for remote connectivity, corporate email setup for smartphones via Airwatch, and basic printer/copier maintenance, and keeping inventory of IT related hardware.

Sandy, Utah

Troubleshooting and solving issues regarding laptop, and pc hardware such as upgrading, repairing, and replacing computer components like power supplies, RAM, HDD, SSD, Optical Drives, Fans, Graphics cards, etc., I also repair and install Windows (XP, Vista, 7, 8, 8.1, and 10), and perform sysprep to create images for deployment. I also do software troubleshooting with applications such as MS Office, and Adobe Acrobat, and Reader, as well as some DB applications such as Access, and SQL, and typical web browser compatibility issues. I also assist with active directory administration such as account creations, security, and group policy changes, and password resets. I also assist with basic server administration, network troubleshooting, and VPN for remote connectivity, and basic printer/copier maintenance. This job is kinda makes you a jack of all trades, but you are always learning something new every day.

Providing IT Helpdesk support for Novartis creating and resolving helpdesk tickets, installing and configuring printers, installing and configuring software, troubleshooting hardware, software, and network issues. Experience in Windows Active Directory, mobile devices (Blackberry, iPhone, iPad, Android devices, Mobile Iron), Microsoft office, Hard Drive imaging tools, Bitlocker, McAfee antivirus, and Remote Assistance software (RDP/LogMeIn Rescue). Experience with creating and following SOPs/KBAs.

Performing maintenance and QC on diagnostic analyzers, specimen processing, resolving specimen issues, working with doctors and nurses to ensure proper specimen collection.

Assisting with Bone Marrow biopsies, training new technicians, coordinating procedures with technicians and doctors, maintaining inventory, ordering, processing, and resolving issues with laboratory specimens.

Performing venipunctures, ordering, processing, and resolving issues with laboratory specimens.

Comptia Certifications A+, And Network+

Took A+ course, Network+ course, and Windows 7 course.

High School Diploma