Nicolas Mueller Email & Phone Number

Katy, Texas, US

Falls Church, VA, US

• Serves as the primary point of contact and builds long-term relationships with clients.
• Responsible for all client communications, conflict resolution, and compliance on client deliverables.
• Meets with clients in person and virtually frequently for training, installation support, quarterly check-ins, and ad hoc needs.
• Partners with clients to understand and achieve goals associated with using Kastle products and services. Reports on progress to clients and internal teams consistently.
• Monitors and analyzes customer’s usage of our product. Works closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues and/or opportunities within or.
• Analyze account data and present insights to clients consistently.

Monterrey, Nuevo León, MX

Serves as the primary point of contact for Cemex customers, consistently providing a superior customer service whether it is on the phone or via digital communication.Provides front line service supports for Cemex's digital solutions and tools. Coordinates with internal departments (logistics, credit, sales, etc.), insulating clients from complexities.

• Expirence in surface positioning for borehole seismic and Measure While Drilling (MWD) seismic operations in the Gulf of Mexico.
• Maintaining marine vessel's position while documenting location, time and transferring data and other relevant data.
• Mobilized and used Eagle Navigation Systems from Internav Surveys for vertical incident surveys, offset/salt proximity surveys, walk away/line surveys, 3D spiral surveys.
• Completed surveys for both Shell and Chevron while working closely with Schlumberger, Baker Atlas, and Halliburton personnel.
• Perform the system set up in both the mobilization of the vessel/rig and demobilization.
• Transports both system equipment and personnel to and from port.

Raleigh, North Carolina, US

• Successfully recruited and interviewed all team members for the Houston location of Trolley Pub; Directly managed 5 drivers to ensure tour parties are entertained and safe.
• Maintained and updated the scheduling and booking for all tours in addition to scheduling of drivers for tours; Ensures safety waivers are distributed, signed, and accounted for after each tour is completed.
• In charge of the social media marketing for the Houston location.
• Prepared monthly sales plans, expense reports, and marketing plan to Regional Manager who is based out of North Carolina; Reduced repair and maintenance costs by completing self-taught repairs.
• Extensive knowledge of Houston hotspots within the Houston tourist Districts, and tailors tour stops to each group. Ensures exceptional service on all tours; Manages customer complaints with tact; Successfully.

Liberal Studies, Business Administration And Management, General

Associate Of Arts (A.A.)