Nicolas Pena Email & Phone Number

Garland, TX, US

Pinehurst, US

Meeting with customers to provide information about available Medicare products and policies. Displayed consistent, positive attitude toward customers, peers, and other personnel, even during high-stress situations. Implemented effective sales strategies that resulted in increased market share within the queue assigned. Maintained up-to-date knowledge of.

Northbrook, IL, US

Contacted customers after-sales process to drive ongoing customer satisfaction and resolve issues and complaints. Collaborated and communicated across organizational levels to derive new strategies for reaching a broad range of customers and document progress. Represented the company professionally in situations, working through challenging phone calls and.

Using computer-aided guidance packages such as needs assessment tools, aid programs, and analysis to assist clients in determining which medicare coverage was appropriate. Reviewed applications for different companies in determining qualification criteria. Provided onboard job training to groups/individuals with legacy systems and succession planning.

London, England, GB

During my time at OneExchange (now Via Benefits), I consulted with retired Americans helping them select Medicare products. We guided our nation's retirees in choosing plans that matched their current and future healthcare needs. Additionally, our organization collaborated with various companies like General Electric, Texas Instruments, and The Ohio Public.

Atlanta, Georgia, US

Managed a prepaid wireless carrier called AIO that later re-branded into Cricket. My duties included attracting prospects, identifying their needs, recommending products, answering customer questions, and placing orders. Also designed & distributed marketing materials for residential facilities as well as local businesses. Finally, I also trained new.

Operated a mobile department in a joint partnership between Target and Radioshack. Activated and sold cellular service, for both new activations and upgrades. Our location also created launches for new products such as iPhones and Android devices. Trained and developed a comprehensive program for new sales associates while promptly resolving all customer.

Emerging Media And Communication

Associate Of Science - As