Managing several projects in France and Europe. Main responsibilities: - Establish a relationship of trust with customers at all levels - Anticipate and deal with any reason for dissatisfaction - Maintain and improve customer satisfaction by coordinating the necessary resources of the company - Development of the uses of the Ivalua solution within the accounts: - Qualification of customer needs. - Regular presentation of the novelties of the solution (roadmap). - Contribution to upsell on the installed base via additional functionalities answering new needs, deployment of the solution for new users or departments, extension of licenses, support, maintenance, new modules, cloud transition and contract renewal

• Responsible of the delivery and SLA engagements for the customer: make sure all the resources are mobilized, provide SLA dashboard, run steering committees•Drive the continuous improvement plan and anticipate potential issues which may impact service quality•Manage production and related costs•Identifies incremental revenue opportunities and build the technical and commercial quote

I'm managing several customer accounts with an international scope. Missions: - Own customer relationship: develop excellent customer satisfaction, produce and lead business reviews- Grow understanding of customer at local & global level to analyze delivery requirements & contribute to customer strategic business plan- Be the contact for operational & tactical issues representing delivery of all services to the customer: manage performance metrics, reporting, escalation & communication- Manage expense/cost target commitments for all service delivery requirements implementing & monitoring expense control- Ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans- Identify and book incremental revenue opportunities- Assure compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes-Act as a team or project leader for small and medium delivery teams by providing managerial and technical direction.

Managing supplies Business for HP Indigo digital presses in France: - Insure a good management of customer's accounts and support growth program for existing customers- Lead the roll-out of new technologies and the best use of supplies for existing customers- Increase margins and customers satisfaction- Set-up of personnalized solutions for Strategic accounts to increase the good management and use of supplies and insure the right planning of orders- Insure the reporting concerning the customers inventory in close collaboration with back office team- Insure the best use of new supplies at customer's site- Support services and sales team for supplies issues

Prospecting, developping and making business relationships durable with BtoB clients portfolio- Create a sales service at the office- Prospect for new customers, price negociation and reporting- Adapt the STEF supply to fit customers needs: looking for transportation solutions and optimization- Analyze and review the sales performance- Handle customers claims and make sure of the customer satisfaction- Define and fit the sales budget

internship as Commodity buyer for turned parts.- Resourcing of Chinese supplier spare parts in Europe: - Looking for foreseeable European suppliers: Studies of the feasibility based on technical, logistical and financial capabilities and possibilities.- Provide a clear picture of our suppliers: tools, production capacities, ....

In charge of the order entry, invoicing and the shipping of goods in several countries

I was salesman in a store for tennis and team sports equipment.