After Sales - Technical Manager
CurrentAs a Technical After-Sales Manager, I lead and manage all technical areas of the after-sales department, ensuring high-quality service and customer satisfaction. My responsibilities include:Coordination and Organization: I oversee and optimize the operational processes of the department, ensuring efficient management of resources and time.Documentation: I ensure all technical documentation is up-to-date and accessible, facilitating the flow of information both internally and externally (our dealer network).Repairs: I lead the battery repair team, implementing effective and prompt solutions to resolve any technical issues.Technical Support: lead technical assistance team to provide high-quality technical support, addressing dealer network inquiries and technical problems in a timely and professional manner.Training: I design and execute training programs for the technical team and customers, continuously improving their skills and knowledge.Warranties: I manage the warranty operational process, ensuring all terms and conditions are met, and maintaining customer satisfaction, always working with the corresponsive costs KPI's.My goal is to continuously maintain and improve the efficiency and effectiveness of the after-sales department, contributing to the company's success and reputation through exceptional service and a highly skilled team.
