Nicolas Robertson Email and Phone Number
I have eight years experience at Apple inc. supporting customers directly in sales and technical support. I also have experience with leading teams, facilitating trainings, creating training content, and managing peers. I am iOS and MacOS certified in troubleshooting and repair for both hardware and software. Customers I work with would describe me as empathetic and kind. Management would describe me as a creative problem solver that is focused on the betterment of my peers. I own and operate a video production company where I work with businesses to create content for their websites and social media platforms. I am the camera operator, video editor, script writer, set designer, and manager of the on screen talent. Working directly with the owners of these businesses to implement the most impactful campaigns possible. I am passionate about photography and videography, music, mountain biking, motorcycle riding, hiking, and graphic design. My passions have lead me to work with world class mountain bikers across the country documenting their racing careers and their growth in the profession. Videography also lead me to work with breweries across the east coast as a social media manager and creating content for names such as Bonn Brewing and Tired Hands Brewery.
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User Services SpecialistLafayette CollegeBethlehem, Pa, Us -
It Support Specialist & Project ManagerSnyder Technologies Oct 2024 - PresentBethlehem, Pennsylvania, United States -
Business OwnerStudio 27 2019 - PresentBethlehem, Pennsylvania, United States● Build and maintain lasting client relationships through soliciting feedback and fostering open communication.● Ensure accurate and timely delivery of all photo, video, and deployment assets through clear planning and communication.● Conduct comprehensive brand assessments to develop e ective and measurable advertising campaigns.● Oversee the logistics of worldwide travel to meet diverse project requirements. Client list: Red Bull, Apple Inc., Smith Optics, Tired Hands Brewing, Reset Outdoors,Transition Bikes, USA Cycling, Soltech
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Technical Account ManagerForward Thinking Technology Solutions Jan 2022 - May 2024● Managed a team of five responsible for all aspects of IT client support.● Coordinated the rollout of new devices, software, initiatives, and IT training forclients.● Held weekly meetings with team members to support their career goals andaddress any project issues.● Developed a Service Catalog for Forward Thinking Technology Solutions,facilitating the launch of IT solutions in the greater Lehigh Valley. -
Mdm EngineerForward Thinking Technology Solutions Jan 2022 - Dec 2022Allentown, Pennsylvania, United States● Oversaw and deployed thousands of devices in Jamf and Intune environments for both clients and in-house end users.● Collaborated with various business areas to determine optimal hardware and software deployment strategies for di erent work streams.● Implemented the entire Apple EMM solution using Apple Business Manager, integrated with Intune and Jamf for Mobile Device Management.● Created high-level executive summaries to keep all stakeholders informed and aligned. -
It EducatorForward Thinking Technology Solutions Oct 2021 - Dec 2021United States● Curated training materials for Forward Thinking Technology Solutions and multiple clients.● Planned, organized, and led training sessions for software platforms including Microsoft O ce Suite, Power Automate, M365, and MS Teams.● Reviewed and updated employee onboarding materials to enhance the skill set of new hires post-training.● Collaborated with business users to analyze workflows and identify opportunities to streamline daily operations. -
Training LeadApple Jul 2021 - Oct 2021Allentown, Pennsylvania, United States● Prepared and facilitated comprehensive training for all employees.● Trained over 200 new employees within a three-month period.● Maintained detailed notes to keep store managers and mentors informed ofemployee learning needs.● Shadowed employees to identify learning opportunities and collaborated withthem to develop tailored improvement plans. -
Creative ProApple Jan 2020 - Jul 2021● Facilitated all customer training sessions and new product launch training for employees.● Adapted training methods to accommodate various learning styles and needs, ensuring e ective knowledge retention.● Developed and implemented a method to understand and measure learning objectives, assessing the e ectiveness of training programs.● Stayed up to date on all Apple hardware and software functions to serve as a resource for all employees. -
GeniusApple Jun 2015 - Dec 2019Allentown, Pa● Mentored new sales and technical associates in software training, troubleshooting, documentation, and customer interactions.● Applied problem-solving skills to ensure customer satisfaction and the timely success of Genius Bar appointments.● Demonstrated agility in a dynamic environment with monthly updates to internal proprietary software.● Provided clear, timely, and detailed feedback to technicians, sales team members, and managers to enhance productivity, customer service, and work quality.
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Family Room SpecialistApple Jun 2014 - Jun 2015Allentown, Pennsylvania, United StatesStarted my journey with apples technical team here. Where I learned iOS troubleshooting Was able to excellent at time management and mentoring peers -
Sales SpecialistApple Mar 2013 - May 2014● Quickly adopted Apple’s sales techniques to consistently exceed quarterly sales projections.● Utilized an understanding of body language and nonverbal cues to ensure calm and e ective customer interactions in noisy, crowded environments.● Stayed current on all new Apple products to provide accurate and up-to-date information.● Maintained an exemplary attendance record. -
Video ProducerBonn Brewing 2019 - 2021Bethlehem, Pennsylvania, United StatesWorked daily planning and creating video content for this breweries Instagram, youtube, and website. I worked directly with the owner in planning relevant videos to produce related to upcoming launches of products, events, and fun advertisements. I was the only person creating all the content so I worked as director, camera operator, writer, art/set designer, catering, and talent management. For two years I produced quality videos 2 times a week creating over 200 videos. On top of this I provided photo, and digital art content. Worked closely with owner and web designer to design and provide content for their website redesign. Was responsible for managing changes on the website. Created web-store and managed product lineup pricing and design of said website. Managed Instagram insights to gauge how new add campaigns should roll out. Networked and represented the brewery at events and meetings.
Nicolas Robertson Education Details
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Music Performance, General
Frequently Asked Questions about Nicolas Robertson
What company does Nicolas Robertson work for?
Nicolas Robertson works for Lafayette College
What is Nicolas Robertson's role at the current company?
Nicolas Robertson's current role is User Services Specialist.
What schools did Nicolas Robertson attend?
Nicolas Robertson attended Moravian University.
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