Responsibilities● Collect customer information, such as feedback and opinions, and then identify patterns and trends thatcan help the company improve the customer experience.● Implement customer experience strategies that help the company meet customer needs more effectively.● Dealing with customer inquiries and requests efficiently and effectively, helping customers resolveproblems or complaints, and providing technical or other supportAchievements● I kept customer satisfaction indices always at a high level by prioritizing their needs.● I effectively solved problems reported by customers through a pre-established step-by-step process..● I received acknowledgments from customers with whom I had contact during long and complexprocesses, for my willingness and ability to provide exceptional service.

Responsibilities● Respond to customer requests, by phone, email, online chat or physical point. listening carefully to theirneeds, answering their questions, providing accurate information and offering solutions that solve theirneeds.● Track customer orders, as well as prepare and submit bids● Keep a detailed record of complaints and claims so that they can be analyzed later and take measures toimprove customer service.Achievements● I achieved the awarding of contracts worth between fifteen and twenty million.● I maintained 100% customer satisfaction in the delivery of their orders thanks to the tracking performed.

Responsibilities● Responsible for filing and classifying documents related to human rights violations in the area of honor,life and liberty● Draft minutes of meetings and assemblies held in the ministry● Provide administrative support to the team working on the protection of human rights in the area ofhonor, life and liberty, including organizing meetings, managing email and performing generaladministrative tasks.Achievements● I created an agenda for newly elected officials in hard-to-reach areas.● I implemented improvements in the management of documents related to human rights violations in the areas of honor, life, and liberty, including the implementation of a more efficient classification system, the digitization of documents to facilitate access, and the organization of information in more secure and accessible databases.