Nicolas Thomas-Pascoe Email & Phone Number

Ottawa, On, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Supervised the recruitment, coaching, and growth of a team of 12 ecommerce customer experience representatives resulting in top 3 rankings across organizational performance indicators, retention rates, and promotions.• Directed the recruitment, onboarding, and training of 50+ new-hire employees while collaborating with organizational trainers to redesign and enhance the new-hire onboarding program.• Subject matter expert for a customer experience department of 200+ employees… Show more • Supervised the recruitment, coaching, and growth of a team of 12 ecommerce customer experience representatives resulting in top 3 rankings across organizational performance indicators, retention rates, and promotions.• Directed the recruitment, onboarding, and training of 50+ new-hire employees while collaborating with organizational trainers to redesign and enhance the new-hire onboarding program.• Subject matter expert for a customer experience department of 200+ employees, delivering extensive expertise on logistics, order cycle procedures, and proficiency in systems including SAP, Verint, Finesse, ADP, Sales Force, and Ariba. Show less

Montreal, Canada Area

Customer service for clients with strict requirements.Liaison to dispute resolution for Husky.Training facilitator,

Ville Saint-Laurent, Quebec, Canada

• Manage the recruiting, training, coaching, and development of the organization's corporate escalation and resolutions team consisting of 12 representatives; fostering their growth and preparing them for future leadership positions.• Coordinate the collection, analysis, and reporting of customer impact data to senior executives, contributing to informed decision-making for enhancing training programs, logistics, technology investments, and process efficiency at the organizational… Show more • Manage the recruiting, training, coaching, and development of the organization's corporate escalation and resolutions team consisting of 12 representatives; fostering their growth and preparing them for future leadership positions.• Coordinate the collection, analysis, and reporting of customer impact data to senior executives, contributing to informed decision-making for enhancing training programs, logistics, technology investments, and process efficiency at the organizational level.• Strategize cross-organizationally on multiple projects with business partners to devise targeted solutions for corporate escalations, ensuring the retention of multimillion-dollar clients. Show less

Montreal, Canada Area

• Leveraged forecasting projections through CRM software to guide customers in making profitable booking and purchasing decisions, resulting in a consistent track record of year-over-year customer growth driven by the success of my strategic purchasing choices.• Provided comprehensive support to customers throughout the entire procurement life cycle, encompassing logistics activities such as forecasting, importing, warehouse and inventory management, and distribution.

Montreal, Canada Area

Customer service for one of the fastest growing online stores.

Associate’S Degree, Generalsocial Science

High School Diploma