Nicolas Verdi Email & Phone Number

- Responded to customer queries in a timely and accurate way, via phone and email.- Identified customer needs and helped customers use specific features.- Updated our internal documentation with information about technical issues and useful discussions with customers.- Followed up with customers to ensure their technical issues were resolved.- Gathered customer feedback and shared with Product, Sales and Marketing teams.- Part of the first Emerging Leaders program to develop me into an impactful and successful leader.- Took point on customer hand-off calls, and anything else that came up when my manager was out.- Customer office hour discussions for customer success and questions.- Customer meetings to address concerns/questions.- Macro and documentation development, editing and cleanup for streamlining our support processes.- Answered and assisted the Privacy team on data-deletion and record management requests.

Auburn, New York, United States

- Processed urgent tickets for troubleshooting and assistance.- Handled multiple projects and tickets simultaneously.- Firewall changes and rule modifications for access.- Updated servers on off-hours to minimize downtime.- Security maintenance and updates.- Managed multiple different devices for security patches using management software.- Used WSUS for Windows Updates & Patch Management.- VPN Key creation, deployment, and management.- Email system migration, switchover, and implementation.

Auburn, New York, United States

- Assisted Doctors and Medical Staff in reporting projects.- Created custom reports and formulas based on CDC and CMS recommendations and guidelines.- Connected clients to External reporting companies via SFTP.- Hosted and attended meetings using GoToAssist and GoToMeeting.- Investigated critical reporting issues.- Continuously updated the reference manual to make troubleshooting and fixing easier and more efficient.- Main point of contact for External reporting with IBM Watson, Arcadia Solutions, Azara Healthcare, etc..- Setup and troubleshooting the advanced APM Program; CPC+.

Auburn, New York, United States

- Consistently maintained and updated inventory counts using Microsoft Excel and Word.- Shipping and receiving; using the MEDENT software.- Property maintenance; including building and grounds upkeep- New printer (laser, lab label and prescription) and network switch setup for production.- Laser and dot matrix printer repair and troubleshooting; including firmware updates, driver installation and print testing to ensure printers are serviced in a timely manner and are working as expected.- Staged installation equipment for in-house and remote technicians.