Nicolas Viallet Email & Phone Number

Peru

Technical Support Specialist with a strong focus on assisting clients with the implementation and usage of WPML. I have developed expertise in troubleshooting and resolving issues related to plugin installation, configuration, and compatibility. My goal is to provide top-notch support to clients, ensuring their success in their multilingual projects.• Provide prompt and professional technical support to clients.• Troubleshoot and resolve complex issues related to plugin functionality• Collaborate closely with the development team to escalate and track bug reports and feature requests contributing to the continuous improvement of the plugin.• Maintain documentation of support tickets, with summaries, links to documentation and best practices for future reference and knowledge sharing.• Testing the latest updates of WPML: check bug fixes, and UX issues.• Stay up to date with the latest updates and releases of the WordPress ecosystem.

Miraflores, Lima, Peru

I help small- to medium-sized businesses build a strong online presence during COVID-19 so that they can adjust to the changing digital world during these unprecedented times.• Create WordPress sites for clients, from small blogs to e-commerce and marketplace. • Consult on web design, best SEO practices, and digital marketing strategies.

Miraflores, Lima, Peru

Koech Corp. is a company focused on promoting health and wellness through informative websites and natural supplements on the U.S. market.After joining the team as a web project manager, my first task was to convert static HTML websites to WordPress. Based on my recommendations and expertise, the company built its own CMS. • Supervise work flow for content, design, marketing, customer support, and IT departments. • Coordinate weekly meetings between the departments. • Perform data analysis using tools like Google Analytics and Google Tag Manager.• Implement Search Engine Optimization (SEO) best practices across company domains.• Improve CRO by updating designs, adding payment methods (Paypal), and utilizing tools - such as heatmaps, recordings, surveys, and customer feedback - to provide a better user experience.• Manage Email Marketing: cart abandonment, newsletter, reactivation

Lima Province, Peru

Sportiva365.com is an online marketplace platform dedicated to sport events in Peru. We help organizers sell their tickets online 24/7 to manage their events more effectively.• Created & maintain a fully customized marketplace, built on WordPress and Woocommerce.• Equipped the site with user-friendly tools: downloadable runner database, automated assignation of running numbers (BIB), emailing, etc. • Handle day-to-day financial tasks, generate invoices, and manage client database. • Made site compatible with most popular payment methods in Peru.

Lima Province, Peru

I joined the company as a remote worker initially responsible for expanding the company’s French-speaking market by contacting and negotiating deals with affiliates. After exponential global growth, I was trusted to create a full customer support team here in Peru. • Hired and trained a full team of customer support agents (10 employees, including myself).• Managed and supervised employee schedules and workflow, monitoring email, live chat transcripts, and phone calls with new sign-ups.• Created training manuals, FAQs, canned answers to facilitate their work.• Handled high-profile client communications.• Proposed improvements for backend system.• Coordinated bonus campaigns and content translations for email campaigns.• Provided continuous feedback with headquarters in Malta about promotion metrics and FAQs.

Lima Province, Peru

I successfully built and ranked several websites for important keywords in different languages.• WordPress development• Keyword study, content strategy• SEO, link building• Affiliation marketingMarkets: Online gambling, hotel booking, Amazon affiliates

Malta

Gantor International is the provider of all Fraud & Payment services for the B3W Group, which includes 9 casinos and 6 payment methods.Fraud• Performed KYC checks in compliance with the respective regulatory governance.• Monitored payment platform’s fraud rules and transactions to reduce chargeback risks without compromising the business’ ability to trade.• Reviewed customers’ statuses according to their level of risk.• Manage chargeback and dispute.Payments• Prepared monthly financial reports.• Calculated and paid affiliates commissions.• Processed customer payouts and investigated potential bonus abuse. • Trained customer teams on payment methods.After six months, we recruited two other employees that I supervised (one for fraud and one for payments).

Malta

I joined the B3W Group as a customer care agent, a position at which I worked for four months before being promoted to Team Manager. • Handled complex or escalated cases in order to ensure their highest quality resolution. • Monitored player activities, transactions, and bonuses.• Monitored email and live chat transcripts.

Master'S Degree, Business, Management, Marketing, And Related Support Services

Master'S Degree, Business, Management, Marketing, And Related Support Services, With Honors

Bachelor'S Degree, Business Administration And Management, General, With Honors

Associate'S Degree, Economics And Social Sciences