Nicolás Vitta Email & Phone Number

Copenhagen Municipality, Capital Region Of Denmark, Denmark

@Boehringer-Ingelheim IT System Analyst• People Management• Work in an Agile project team (Scrum & Kanban)• AWS Data Application Management• Change Management

Buenos Aires, Argentina

• Global Software Owner and System Lead for +30 Configuration Items.• Vendor Contracts negotiation.• Process Lead – Proposal and Implementation of IT processes.• Documentation Lead – Documentation Creation, update, improvement, audit and mentoring to colleagues.• Providing expert advice to other engineers.• Application Coordinator – KT Transition supervisor.

Gran Buenos Aires, Argentina

• Hired as Intern - Performing same activities as Senior System Analyst.• System Lead for GxP applications.

Gran Buenos Aires, Argentina

• Software Owner and System Lead.• Software End to End Support: Enablement, Documentation, Distribution, Troubleshooting and Decommission.• Software License Renewal, Balance Review and Audit.• Software Configuration Management, Registration, Documentation.• Supporting and maintaining non-GxP Applications.• Infrastructure Analysis and Process Improvement.• Compliance Documentation creation, improvement and analysis.• Incident Management, Request Management and Change Management using ServiceNow.• Vendor Contracts negotiation.• Server Administration.• Mentoring: Management tasks within the team.

Gran Buenos Aires, Argentina

• Help Desk and On-Site Support. • End user support: Troubleshooting Desktops, Laptops, MAC, Cellphones, IP Telephony (Avaya), Network Printers, Network cabling, Meeting Room's Equipment, etc. • Active Directory User Management and Administration. • Gmail Groups and Users Management. • Office365 User Administration • Equipment Inventory and Control, Hardware Stock Management, Toner (for laser printers) Stock Management, Distribution Lists Management, etc.• Incident Management using CRM OsTicket.

Saavedra

• Help Desk and On Site Support for Astrazeneca S.A. • End user support: Troubleshooting Desktops, Laptops, iPads, Cellphones, IP Telephony (Cisco), Network Printers, Network cabling, Meeting Room's Equipment, etc. • Active Directory User Administration. • IT Induction to New Joiners. • Equipment Inventory and Control, Hardware Stock Management, Toner (for laser printers) Stock Management, Distribution Lists Management, etc.• Incident Management using Remedy, ServiceNow, SpiceWorks.• IT SOP's Creation and Update.

Capital Federal

• Help Desk and On-Site Support for Astrazeneca S.A. • End user support: Troubleshooting Desktops, Laptops, iPads, Cellphones, IP Telephony (Cisco), Network Printers, Network cabling, Meeting Room's Equipment, etc. • Active Directory User Administration. • IT Induction to New Joiners.• Equipment Inventory and Control, Hardware Stock Management, Toner (for laser printers) Stock Management, Distribution Lists Management, etc.• Incident Management using Remedy, ServiceNow, SpiceWorks.• IT SOP's Creation and Update. • 5 months experience as IT Network Admin/ Local Hands and Eyes Support: 7x24 Guards, Windows SharedFolder's Administration, DB Applications Monitoring and Control. ShareFolder's Physical and Logical Back Up Administration (Tape Back Up using Symantec System). Local Networking Monitoring and Troubleshooting. User Manuals Creation and Update. Local UPS Monitoring and Control.

Almagro

La Boca

• IT Hardware Support for Accenture S.A. (Roque Sáenz Peña, 777 building)• IT Hardward Warranty Management and Hardware Replacement.• Incident Management.