Inbound call center providing high level technical support for Internet, Phone and Cable Television services for Time Warner Cable Business Class customers. I remotely accessed our equipment at customer locations for troubleshooting and TCP/IP configuration, scheduling service technician visits when necessary.

Auto Loans - handling account look ups and contacting dealerships for information concerning invoice, gap cancellations and warranty refundsInvestigations/Customer Assist - in depth analysis on customer accounts, locating encoding errors or misapplied paymentsExercised great attention to detail to ensure the correct information was communicated to each customer, and payments are posted for the correct date.Ensured proper documentation of daily activities by maintaining a daily logWork extensively with MS Office Access for database management

Managed both personal and small business credit card accounts. Explained Capital One policies to customers and answered questionsWorked with customers to communicate the impact of delinquency on one's credit scoreExercised great attention to detail to ensure the correct information was communicated to each customerEnsured proper documentation of daily activities by maintaining a daily log

Attached barcodes to items for shipment, removed company asset tags, and tested each piece of equipment to ensure proper functioningUtilized the DOS program, Obelisk, to perform Data Security on the PC's Worked on the Exception Bench, which involved removal of HDD, Processor, RAM, CD ROM, any other parts for possible resale