Nicolas White Email and Phone Number
With over 5 years of experience as a Global Training Manager at Accenture, I am a training solutions expert with project management skills and a passion for business consulting and technical support. I have managed, created, and delivered training solutions for multiple workflows and over a thousand analysts globally, ensuring quality, efficiency, and scalability. My mission is to build the most value, innovation, and employee growth possible through engagement, outside-of-the-box thinking, and determination. I have developed a line of tools to reduce reporting timelines by 40%, created a close network ecosystem with multiple partners, and designed and shared performance scorecards and reports. I also support team individual and collective performance and engagement by creating various agent support initiatives such as brainstorming syncs, interactive sessions, and learning workshops.
8Am
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8AmAustin, Tx, Us -
Professional Services SpecialistAffinipay Jun 2024 - PresentAustin County, Texas, United States -
Global Training Program ManagerAccenture Nov 2021 - Aug 2023Austin, Texas, United StatesLed five global sites for E-commerce, Risk and Fraud, and Trust & Safety● Project manager for LMS development and conversion from ILT of over 30+ workflows.● Launched training dashboard which cut down process times by 50%.● Led root cause analysis on opportunity areas for training rollouts● Mentored regions to improve the user experience of training materials.● Worked with recruiting to better understand recruiting processes to better cross-function our new employee onboarding. -
Regional Training Program ManagerAccenture Dec 2021 - Jan 2023Austin, Texas, United States- Manage a team of trainers on the creation and delivery of training of multiple workflows for over a thousand analysts globally- Developed a line of tools to reduce reporting timelines by 40%- Creating a close network ecosystem with multiple partners to build scalable and adaptable solutions -
Operations Team LeadAccenture Feb 2021 - Dec 2021Austin, Texas, United States• Manage a team of 20 analysts to ensure client service delivery excellence, SLA and KPI management, and analyst individual performance growth and development• Execute core workflow processes and business operations transactions such as content curation and query analysis in a fast-paced manner• Design and share team and individual performance scorecards and MoM reports• Support team individual and collective performance and engagement by creating various agent support initiatives such as analyst brainstorming syncs, interactive sessions, learning workshops and more• Developed and implemented product operation strategy, designed QA process and maintain business excellence process including operational maturity and operational excellence workbooks• Developed and designed team structure, communication channels and escalation processes -
Risk And Commerce TrainerAccenture Feb 2020 - Feb 2021Austin, Texas, United States- Developed, built, and delivered multiple workflow related trainings to a global platform.- Built strong relationships with stakeholders - Making sure all trainees knowledge is assessed at the end of each training period and regularly update training team reporting- Working closely with internal stakeholders to make sure that all training aimed to the roll out of new products, workflows, processes are successfully organized and delivered- Developing self and maintaining knowledge in relevant field at all times- Liaise with QA and Ops teams to ensure up to date content and early detection of training gaps- Working with Global Training Lead to produce plans to meet training and development needs, manage training delivery, reporting and follow up.- Supported the rebuilding and re-branded training team image and direction. -
Risk AnalystAccenture Jul 2018 - Feb 2020Austin, Texas Area -
Platform SupportAccenture Jul 2018 - Feb 2020- Was on-call platform POC for multiple workflows- Kept solid contact with stakeholders when issues arouse for updates and resolutions- Maintained proper communication with routing to appropriate teams for solutions- Performed low end troubleshooting -
Assistant ManagerAustin Pizza Garden 2016 - Jul 2018Austin, Texas Area
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SalesmanFallon Auto Mall 2013 - 2015Fallon Nevada
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Store ManagerGamestop Oct 2008 - Feb 2013Fallon Nevada
Frequently Asked Questions about Nicolas White
What company does Nicolas White work for?
Nicolas White works for 8am
What is Nicolas White's role at the current company?
Nicolas White's current role is Senior Program Manager - Business and IT Leadership in eCommerce, Retail, Banking, and IT Consulting.
Not the Nicolas White you were looking for?
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Nicolas White
B.A Communication Student And Intramural Coordinator At Texas A&M UniversitySugar Land, Tx -
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Nicolas White
Brooklyn, Ny5theodysseyonline.com, aol.com, teachable.com, teachable.com, theodysseyonline.com1 +121221XXXXX
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