Nicolas White

Nicolas White Email and Phone Number

Senior Program Manager - Business and IT Leadership in eCommerce, Retail, Banking, and IT Consulting @ 8am
Austin, TX, US
Nicolas White's Location
Austin, Texas, United States, United States
About Nicolas White

With over 5 years of experience as a Global Training Manager at Accenture, I am a training solutions expert with project management skills and a passion for business consulting and technical support. I have managed, created, and delivered training solutions for multiple workflows and over a thousand analysts globally, ensuring quality, efficiency, and scalability. My mission is to build the most value, innovation, and employee growth possible through engagement, outside-of-the-box thinking, and determination. I have developed a line of tools to reduce reporting timelines by 40%, created a close network ecosystem with multiple partners, and designed and shared performance scorecards and reports. I also support team individual and collective performance and engagement by creating various agent support initiatives such as brainstorming syncs, interactive sessions, and learning workshops.

Nicolas White's Current Company Details
8am

8Am

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Senior Program Manager - Business and IT Leadership in eCommerce, Retail, Banking, and IT Consulting
Austin, TX, US
Nicolas White Work Experience Details
  • 8Am
    8Am
    Austin, Tx, Us
  • Affinipay
    Professional Services Specialist
    Affinipay Jun 2024 - Present
    Austin County, Texas, United States
  • Accenture
    Global Training Program Manager
    Accenture Nov 2021 - Aug 2023
    Austin, Texas, United States
    Led five global sites for E-commerce, Risk and Fraud, and Trust & Safety● Project manager for LMS development and conversion from ILT of over 30+ workflows.● Launched training dashboard which cut down process times by 50%.● Led root cause analysis on opportunity areas for training rollouts● Mentored regions to improve the user experience of training materials.● Worked with recruiting to better understand recruiting processes to better cross-function our new employee onboarding.
  • Accenture
    Regional Training Program Manager
    Accenture Dec 2021 - Jan 2023
    Austin, Texas, United States
    - Manage a team of trainers on the creation and delivery of training of multiple workflows for over a thousand analysts globally- Developed a line of tools to reduce reporting timelines by 40%- Creating a close network ecosystem with multiple partners to build scalable and adaptable solutions
  • Accenture
    Operations Team Lead
    Accenture Feb 2021 - Dec 2021
    Austin, Texas, United States
    • Manage a team of 20 analysts to ensure client service delivery excellence, SLA and KPI management, and analyst individual performance growth and development• Execute core workflow processes and business operations transactions such as content curation and query analysis in a fast-paced manner• Design and share team and individual performance scorecards and MoM reports• Support team individual and collective performance and engagement by creating various agent support initiatives such as analyst brainstorming syncs, interactive sessions, learning workshops and more• Developed and implemented product operation strategy, designed QA process and maintain business excellence process including operational maturity and operational excellence workbooks• Developed and designed team structure, communication channels and escalation processes
  • Accenture
    Risk And Commerce Trainer
    Accenture Feb 2020 - Feb 2021
    Austin, Texas, United States
    - Developed, built, and delivered multiple workflow related trainings to a global platform.- Built strong relationships with stakeholders - Making sure all trainees knowledge is assessed at the end of each training period and regularly update training team reporting- Working closely with internal stakeholders to make sure that all training aimed to the roll out of new products, workflows, processes are successfully organized and delivered- Developing self and maintaining knowledge in relevant field at all times- Liaise with QA and Ops teams to ensure up to date content and early detection of training gaps- Working with Global Training Lead to produce plans to meet training and development needs, manage training delivery, reporting and follow up.- Supported the rebuilding and re-branded training team image and direction.
  • Accenture
    Risk Analyst
    Accenture Jul 2018 - Feb 2020
    Austin, Texas Area
  • Accenture
    Platform Support
    Accenture Jul 2018 - Feb 2020
    - Was on-call platform POC for multiple workflows- Kept solid contact with stakeholders when issues arouse for updates and resolutions- Maintained proper communication with routing to appropriate teams for solutions- Performed low end troubleshooting
  • Austin Pizza Garden
    Assistant Manager
    Austin Pizza Garden 2016 - Jul 2018
    Austin, Texas Area
  • Fallon Auto Mall
    Salesman
    Fallon Auto Mall 2013 - 2015
    Fallon Nevada
  • Gamestop
    Store Manager
    Gamestop Oct 2008 - Feb 2013
    Fallon Nevada

Frequently Asked Questions about Nicolas White

What company does Nicolas White work for?

Nicolas White works for 8am

What is Nicolas White's role at the current company?

Nicolas White's current role is Senior Program Manager - Business and IT Leadership in eCommerce, Retail, Banking, and IT Consulting.

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