Nicolás Álvarez Sepúlveda

Nicolás Álvarez Sepúlveda Email and Phone Number

Head of Customer Experience - LATAM @ DispatchTrack
Nicolás Álvarez Sepúlveda's Location
Chile, Chile
Nicolás Álvarez Sepúlveda's Contact Details

Nicolás Álvarez Sepúlveda work email

Nicolás Álvarez Sepúlveda personal email

About Nicolás Álvarez Sepúlveda

I am passionate about delivering solutions that fit my customer's business needs, helping them improve their processes and provide a better experience for their end customers. I'm a proud team lead working with a group of outstanding professionals, driving a transformational process to change our company focus from licensing specialization to consulting services.A little about me. I love working and leading teams that are not afraid to face big challenges - Teamwork is the key to achieve great results. Failures are the best way to gain experience, so we must learn from our defeats to become better professionals, teams and organizations.

Nicolás Álvarez Sepúlveda's Current Company Details
DispatchTrack

Dispatchtrack

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Head of Customer Experience - LATAM
None
Nicolás Álvarez Sepúlveda Work Experience Details
  • Dispatchtrack
    Head Of Customer Experience - Latam
    Dispatchtrack
  • Dispatchtrack
    Head Of Customer Experience - Latam
    Dispatchtrack Sep 2023 - Present
    Región Metropolitana De Santiago, Chile
  • Huawei
    Huawei Cloud Ecosystem Director
    Huawei Oct 2021 - Sep 2023
    Santiago, Región Metropolitana De Santiago, Chile
  • Softwareone
    Country Manager - Chile
    Softwareone Apr 2019 - Oct 2021
    Santiago, Chile
    Responsible for P&L, business development & continuous growth of the Chilean subsidiary, with full oversight of the sales and services delivery strategy aligned with the global portfolio. Focused on public cloud services adoption, IT spend management optimization and application modernization.
  • Softwareone
    Services Lead - Chile, Argentina & Uruguay
    Softwareone Oct 2017 - Apr 2019
    Santiago, Chile
    Responsible for leading the sales and delivery organization around TechnologyServices and Software Lifecycle Management. Achieving Gross Profit and EBITDAtargets, increasing contribution margin on projects and ensure a proper careerdevelopment of the team consultants.Performed advisory on local and regional business strategy to transform internalsales organization and drive solution sales as a managed cloud services provider,based on technologies such as AWS… Show more Responsible for leading the sales and delivery organization around TechnologyServices and Software Lifecycle Management. Achieving Gross Profit and EBITDAtargets, increasing contribution margin on projects and ensure a proper careerdevelopment of the team consultants.Performed advisory on local and regional business strategy to transform internalsales organization and drive solution sales as a managed cloud services provider,based on technologies such as AWS, Microsoft Azure and Office 365.Develop global services oriented to increase our portfolio around Software AssetManagement for several vendors such as IBM, Oracle and VMware Show less
  • Softwareone
    Technology Services Lead
    Softwareone Jan 2016 - Oct 2017
    Santiago, Chile
    Practice and services manager for the Technology Services business Unit. Accountable for developing a sustainable delivery practice, leading a team of IT consultants in the execution of hybrid cloud related projects, using technologies such as Microsoft Azure, Office 365 and EMS.Achievements:2016 - 158.6% growth YoY in Gross Profit2016 - 367% growth YoY in EBITDA
  • Softwareone
    Services Business Development Manager
    Softwareone Jan 2015 - Dec 2015
    Santiago, Chile
    Developed the sales strategy, services catalogue and achieved the sales quota for the Technology Services business unit. Created and developed the technical services team to deliver services in SoftwareONE customers.Achievements:$227.000 CHF in Gross Profit113% Sales Goal - Top Subsidiary quota overachievement
  • Softwareone
    Cloud Practice Lead
    Softwareone Mar 2014 - Jan 2015
    Santiago, Chile
    Developed the pre-sales, sales, and technical services strategy to increase the revenue stream originated from cloud computing technologies (IaaS, PaaS and SaaS solutions). Revamped the internal partner program to deliver added value services around public cloud solutions to SoftwareONE customers.
  • Softwareone
    Cloud Solution Architect
    Softwareone Jun 2013 - Mar 2014
    Santiago, Chile
    Built and led the Cloud Computing sales and consulting practice. Generated the capabilities on the sales team to detect customer needs arround productivity and IT infrastructure, to map them with public cloud solutions like Microsoft Azure and Office 365.
  • Microsoft
    Technical Account Manager - Premier Support
    Microsoft May 2011 - Jun 2013
    Santiago, Chile
    Managed Premier Support contracts for several commercial and public sector customers. Defined a services roadmap to execute proactive IT services around Microsoft technologies, in order to improve customer's operational excellence and ensure a proper SLA for their services, aligned with industries standards, such as ITIL and MOF.
  • Microsoft
    Technology Solutions Professional - Unified Communications
    Microsoft Sep 2009 - May 2011
    Santiago, Chile
    Pre-sales engineer for Microsoft Unified Communications products, such as Exchange, Lync and BPOS.Provided support to the account team through proof of concepts, demos and chalk talks arround Unified Communications technologies for large companies and partners.

Nicolás Álvarez Sepúlveda Skills

Cloud Computing Microsoft Technologies Software Development Enterprise Software Solution Selling Pre Sales C# Linux Windows Demand Generation Lync Server 2010 Sharepoint C .net Itil Mof It Service Management Service Operation Preventas Microsoft Venta De Soluciones Microsoft Lync Desarrollo De Software Inteligencia Empresarial Software Como Servicio Business Intelligence Management Liderazgo De Equipos Comunicaciones Unificadas

Nicolás Álvarez Sepúlveda Education Details

Frequently Asked Questions about Nicolás Álvarez Sepúlveda

What company does Nicolás Álvarez Sepúlveda work for?

Nicolás Álvarez Sepúlveda works for Dispatchtrack

What is Nicolás Álvarez Sepúlveda's role at the current company?

Nicolás Álvarez Sepúlveda's current role is Head of Customer Experience - LATAM.

What is Nicolás Álvarez Sepúlveda's email address?

Nicolás Álvarez Sepúlveda's email address is ni****@****one.com

What schools did Nicolás Álvarez Sepúlveda attend?

Nicolás Álvarez Sepúlveda attended Harvard Business School Online, Universidad Técnica Federico Santa María.

What skills is Nicolás Álvarez Sepúlveda known for?

Nicolás Álvarez Sepúlveda has skills like Cloud Computing, Microsoft Technologies, Software Development, Enterprise Software, Solution Selling, Pre Sales, C#, Linux, Windows, Demand Generation, Lync Server 2010, Sharepoint.

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