Nicolas Berko Email & Phone Number

Augny, FR

Augny, Grand Est, France

Augny, Grand Est, France

Following my experiences at Cornerstone OnDemand and at Docebo, I will mainly help you on the following topics: - Your LMS platform implementation- Your LMS platform administration and support- Your Digital or on-site learning strategy - Your partner network development

Metz, Grand Est, France

Partnershift - The first community dedicated to partnerships in France.

Remote

Remote

Paris Area, France

As a Global Services Enablement Consultant, my responsibilities include:- Onboarding our new partners globally- Enabling our partners with regards to our processes- Delivering implementation workshop for newly certified partner consultants- Providing daily support to access our resources- Collaborating with other partner facing teams and executive teams as.

Paris Area, France

As a Partner Services Manager, my main responsibilities included:- Management of 75 partner entities across EMEA- Enforcing product certifications compliance - Processing of partners purchase orders and invoices- Being the main escalation point for our partners- Internal advocate of our partners success- Being the internal point of contact between partner.

Paris Area, France

- Built up an International Success Team- Manage overall customer support activities- Business Development / Customer Retention- Implementation of Salesforce ServiceCloud- Sales presentations for strategic accounts bids- Growing strategic accounts

Lausanne Area, Switzerland

• Key contact between Marketing & Customer Service
• Client Service Audit
• New projects: development of a “My Account” section on our website

Barcelona Area, Spain

- Coordinating our global strategic accounts translation projects- Centralizing all information- Implementing smooth management/production processes- Conduct regular review meetings- Implement KPI’s to review our impact on clients business

Shanghai // Johannesburg // Lisbon // London

- Establishing our new customer service experience- Managing our remote team based in Johannesburg (South Africa)- Driving key projects: implementation of our new Live Chat support, our new Orientation Classes, new processes automation- Business Development: focusing on lead creation and building synergies with other Business Units

Shanghai // Johannesburg // London

Responsible for Customer Relations and Retention within Europe and Middle East.- Setting up the team: multicultural, 6 people, 9 languages- Management Role: Recruitment, Training, KPI’s, Performance/Salary Reviews- Implementing & Centralizing Framework: training material, guidelines- Key Cross-Team contact: Shanghai, London, Lisbon, MoscowResponsible for.

Shanghai - China

- Responsible for our Corporate Language Solutions Department Customer Support- Provide solutions to our customers (ABB, Accenture, PMI, etc.) effectively in French, English and Spanish- Track bugs and coordinate with technical teams to fix them- Recruitment and training of new team members: Recruited & trained 3 new members - Trained new team in London.

China // Europe // Africa // Latin America

I was in charge of the commercial development of both our consulting and trading activities in Europe, Africa and Latin America! Responsibilities:- Creation of trilingual commercial documents (French, English, Spanish)- Client prospection - Manage 7 trading projects + our consulting activity (sourcing, audit, quality controls) - Prospects detection and.

Luxembourg

Temporary ContractBtoB activity. Vodafone Procurement Company - Luxembourg is the link between all the Vodafone OpCo's/Partner Markets and our suppliers. I am managing more than 10 customer accounts and up to 5 supplier accounts for all aspects of order process which represents an annual global trading volume of 250M€.I am the key contact between our.

Shanghai City, China

San Luis Potosí Area, Mexico

Puro Potosino is a local propram whose main goal is to develop local economy by creating incentives and courses for local companies.- Did an effective and complete Comparative Study to improve our program thanks to which the Puro Potosino Program got awarded by the Federal Government- Responsible for our official Web page - Participated to numerous.

San Francisco Bay Area

Trained the associates and assisted them to market their propertiesMarketed and advertised our properties onlineOrganized Real Estates Sales Meetings and created effective PowerPoint presentations for the COO Found new ways of advertising