Nicolas Berko's Location
Augny, Grand Est, France, France
Nicolas Berko's Contact Details
Nicolas Berko work email
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Nicolas Berko personal email
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About Nicolas Berko
With over a decade in the e-Learning industry, I've had the opportunity to learn and grow alongside industry leaders. From Cornerstone OnDemand to Docebo, I've gained invaluable insights into the world of digital learning platforms. Now, as the founder of AdvantEd Consulting, I'm committed to sharing my knowledge and expertise to help organizations navigate the complexities of digital learning.Let's collaborate to shape a brighter future for learning.
Nicolas Berko's Current Company Details
Advanted.
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Fondateur and Directeur Général
Augny, FR
- Website:
- advanted-consulting.com
- Employees:
- 1
Nicolas Berko Work Experience Details
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Fondateur And Directeur GénéralAdvanted.Augny, Fr
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Founder & CeoAdvanted. Aug 2024 - PresentAugny, Grand Est, France
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Digital Learning ConsultantAdvanted Consulting Apr 2024 - PresentAugny, Grand Est, FranceFollowing my experiences at Cornerstone OnDemand and at Docebo, I will mainly help you on the following topics: - Your LMS platform implementation- Your LMS platform administration and support- Your Digital or on-site learning strategy - Your partner network development
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MemberPartnershift - Partnership Community Feb 2024 - PresentMetz, Grand Est, FrancePartnershift - The first community dedicated to partnerships in France. -
Partner Success Manager (Global)Docebo Jan 2022 - Mar 2024Remote -
Product Partner Enablement Manager (Global)Docebo Feb 2021 - Jan 2022Remote
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Services Enablement Consultant (Global)Cornerstone Ondemand Nov 2019 - Feb 2021Paris Area, FranceAs a Global Services Enablement Consultant, my responsibilities include:- Onboarding our new partners globally- Enabling our partners with regards to our processes- Delivering implementation workshop for newly certified partner consultants- Providing daily support to access our resources- Collaborating with other partner facing teams and executive teams as needed to always serve the interest of our services partners- Develop new projects as needed -
Partner Services ManagerCornerstone Ondemand Apr 2018 - Nov 2019Paris Area, FranceAs a Partner Services Manager, my main responsibilities included:- Management of 75 partner entities across EMEA- Enforcing product certifications compliance - Processing of partners purchase orders and invoices- Being the main escalation point for our partners- Internal advocate of our partners success- Being the internal point of contact between partner facing teams (Alliances, Services Delivery, Delivery Success, Global Product Support, CSM, etc)
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Director Of OperationsYes 'N' You Sep 2016 - Feb 2018Paris Area, France- Built up an International Success Team- Manage overall customer support activities- Business Development / Customer Retention- Implementation of Salesforce ServiceCloud- Sales presentations for strategic accounts bids- Growing strategic accounts -
Client Success ManagerSni Editions Nov 2015 - Dec 2015Lausanne Area, Switzerland• Key contact between Marketing & Customer Service• Client Service Audit• New projects: development of a “My Account” section on our website
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Client Solutions ManagerTranslations.Com May 2015 - Aug 2015Barcelona Area, Spain- Coordinating our global strategic accounts translation projects- Centralizing all information- Implementing smooth management/production processes- Conduct regular review meetings- Implement KPI’s to review our impact on clients business -
Head Of Customer Relations - EmeaEf English First Nov 2013 - Nov 2014Shanghai // Johannesburg // Lisbon // London- Establishing our new customer service experience- Managing our remote team based in Johannesburg (South Africa)- Driving key projects: implementation of our new Live Chat support, our new Orientation Classes, new processes automation- Business Development: focusing on lead creation and building synergies with other Business Units -
Retention Team Manager - EmeaEf English First Nov 2012 - Nov 2013Shanghai // Johannesburg // LondonResponsible for Customer Relations and Retention within Europe and Middle East.- Setting up the team: multicultural, 6 people, 9 languages- Management Role: Recruitment, Training, KPI’s, Performance/Salary Reviews- Implementing & Centralizing Framework: training material, guidelines- Key Cross-Team contact: Shanghai, London, Lisbon, MoscowResponsible for Web and Customer Retention Projects- Implementing live Orientation Classes on our online school (France, Germany, Italy, Spain, Middle East, Turkey, ROE, Nordics, Russia)- Implementing Live Chat (France, Germany, Italy, Spain, Middle East, Turkey, ROE, Nordics, Russia)- Automating our Virtual Classes Exit Survey: proactive customer support approach- Consolidating & centralizing templates, re-designing attachments- Playing major part in the redesign of our Help SectionNow working on influencing our global teams thanks to the above results and developing phase 2 of the above projects as well as new projects.
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Customer Support Manager (B2B)Ef English First Jan 2011 - Nov 2012Shanghai - China- Responsible for our Corporate Language Solutions Department Customer Support- Provide solutions to our customers (ABB, Accenture, PMI, etc.) effectively in French, English and Spanish- Track bugs and coordinate with technical teams to fix them- Recruitment and training of new team members: Recruited & trained 3 new members - Trained new team in London (2011) –Set up a new team (10 people) in Johannesburg (2012)- Improve our customer support with a proactive approach- Processed more than 11,450 queries over the year 2011 – more than 9,500 queries with an average Customer Satisfaction rate of 95%
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Project Sales ManagerKonaxis Jan 2010 - Jul 2011China // Europe // Africa // Latin AmericaI was in charge of the commercial development of both our consulting and trading activities in Europe, Africa and Latin America! Responsibilities:- Creation of trilingual commercial documents (French, English, Spanish)- Client prospection - Manage 7 trading projects + our consulting activity (sourcing, audit, quality controls) - Prospects detection and projects follow up until the delivery - Main contact between our customers and suppliers
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Customer Service ManagerVodafone Procurement Company Feb 2009 - Sep 2009LuxembourgTemporary ContractBtoB activity. Vodafone Procurement Company - Luxembourg is the link between all the Vodafone OpCo's/Partner Markets and our suppliers. I am managing more than 10 customer accounts and up to 5 supplier accounts for all aspects of order process which represents an annual global trading volume of 250M€.I am the key contact between our customers and suppliers. -
Internship - Sales RepWorld Events Agency Mar 2008 - Sep 2008Shanghai City, China
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Internship - Economic Development AssistantH. Ayuntamiento De San Luis Potosí Mar 2007 - Aug 2007San Luis Potosí Area, MexicoPuro Potosino is a local propram whose main goal is to develop local economy by creating incentives and courses for local companies.- Did an effective and complete Comparative Study to improve our program thanks to which the Puro Potosino Program got awarded by the Federal Government- Responsible for our official Web page - Participated to numerous networking events
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Internship - Marketing And Ba AssistantAmerican Marketing Systems Inc. May 2006 - Aug 2006San Francisco Bay AreaTrained the associates and assisted them to market their propertiesMarketed and advertised our properties onlineOrganized Real Estates Sales Meetings and created effective PowerPoint presentations for the COO Found new ways of advertising
Nicolas Berko Skills
Management
Training
Team Management
English
Project Management
Spanish
Leadership
B2b
Customer Experience
Crm
Marketing
Customer Satisfaction
Sales
E Learning
Customer Service
Customer Support
Microsoft Office
Salesforce.com
French
Mandarin
Team Leadership
Recruiting
International Sales
Market Research
International Business
Hands On Training
Strategy
Customer Relationship Management
Time Management
Confluence
Customer Retention
Intercultural Communication
Teamwork
Social Networking
Entrepreneurship
Multilingual
Business Process
Start Ups
Call Centers
Atlassian Jira
Chat
Networking
Team Building
Powerpoint
Employee Training
Project Planning
Change Management
Supplier Relationship Management
Supplier Negotiation
Nicolas Berko Education Details
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Esm-Iae, MetzBusiness Administration
Frequently Asked Questions about Nicolas Berko
What company does Nicolas Berko work for?
Nicolas Berko works for Advanted.
What is Nicolas Berko's role at the current company?
Nicolas Berko's current role is Fondateur and Directeur Général.
What is Nicolas Berko's email address?
Nicolas Berko's email address is ni****@****ahoo.fr
What schools did Nicolas Berko attend?
Nicolas Berko attended Esm-Iae, Metz.
What skills is Nicolas Berko known for?
Nicolas Berko has skills like Management, Training, Team Management, English, Project Management, Spanish, Leadership, B2b, Customer Experience, Crm, Marketing, Customer Satisfaction.
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