In charge of the collection, the analysis, the use & the protection of clients data at world wide level for the Maison Piaget.- Implement, optimize & ensure the good use of the different tools collecting & exploiting client data- Monitor & maximize the quantity & the quality of client data collected- Administrate & enhance the in-house client reporting tool- Analyse, evaluate & challenge the client activity & the CRM KPIs at HQ & markets levels- Propose clienteling actions & client activations, measure the performance & calculate R.O.I- Provide client insights & profiles for top management, marketing & markets- Define client journey & ensure consistent client experience & treatment accross all channels - Build client awareness & ensure data privacy policy alignment

Advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results

- Propose campaign plans and test plans- Ensure the successful implementation of multichannel campaigns (addressed mailing, door to door mailing, telemarketing and web) - Brief the marketing stakeholders (operational team, print&prod team and data team) and the customer service- Monitor and analyse business performance and feedbacks from the 3 call centers - Make recommendations for future campaigns- Ensure the reporting and participate in forecast and budget processes

- Manage production and update of sales supports (faxes, mailings, catalogs)- Liaise with purchasing team to compile product information and samples- Work with external agency and printers to organize, build and validate sales supports- Manage customers’ database : scoring, segmentation, sales analysis… - Manage products’ database- Organization of company participation at the Equip’Hotel fair (80m²stand , 12 participants during 6 days)

- Elaboration of 2010 furniture and accessories catalogs (16 000 references, 160 and 416 pages)- Management of different products families- Supplier negotiations- Business intelligence- Analysis and sales forecast- Management of catalogs translation in German

Assist CIC's clients to export and establish themselves in Spain

- In charge of Rhone and Loire departments, one of the biggest sector of the southern region, with about a hundred hyper/super markets- Negotiations with department supervisors and store managers- Stocks and shortage monitoring- Merchandise plans implementation- Achievement of all objectives, obtaining a bonus

Trouver et prospecter des clients potentiels à Londres pour le domaine Mentone.- Prospection de restaurants et de grossistes.- Participation à la “London Wine Fair”.