Provide strategic, organizational, program management, online marketing and user experience expertise to significantly improve business results of B2E, B2B, B2C and eCommerce applications for multi-national organizations:Program Management (full-life cycle eBusiness application):- Initial program estimations: financial impacts, human resources, required skill sets, timelines, risks,- Integrator & Technical Platform evaluation process (ECM, CMS, WCM, Portal): RFP frameworks, short-list evaluation and final choices,- Setting up detailed program plans on multi-disciplines projects: estimation of tasks/sub-projects, coordination and progress monitoring on overall program,- Managing virtual teams (internal and external workforces on global projects): off-shore integrators (India & China), North American clients,- Managing projects up to 5M€, 40 staff,- Building projects team and subject mentoring of individual staff.eBusiness Consulting (B2C, eCommerce, B2B, B2E, Intranet):- Usability reviews to increase level of “self-service” on Intranets / B2E portals- Functional and business requirements aligned with B2E / Intranet & usability best practices,- Strategic, program management and organizational advises to optimize application life-cycle success.- Deployment process and plans to successfully roll-out global applicationseBusiness Consulting (B2C, eCommerce, B2B):- Competitive benchmarks to grow online lead generation and online revenue,- Streamlining user experience to improve online conversion ratio,- Web2.0 and social media integration to strengthen the relationship with prospects and clients,- Functional and business requirements aligned with B2C/eCommerce best practices,

In charge of business strategy and business developmement

Managed the European analyst & consultant team: definition of research agenda focusing on enterprise applications, research coordination with other research practices (BI / Analytics, Security, Cloud and Digital) to ensure a consistent research program,Conducted research on ECM vendors, ECM deployments and ECM market,Lead ECM consulting engagements, focusing on strategy and vendor selection.

Conducted research on ECM vendors, ECM strategy and deployment. Shared the research findings in different formats:- white papers such as on case management, ECM Digital Journey, ECM Maturity at Europe, etc.- research publications on ECM / Case Management topics, focusing on best practices how to select ECM solutions, how to set up the ECM road map, how to build ECM based business applications, etc.- speaking engagements at ECM vendor conferences or ECM / IT conferences,Benchmarked over >20 ECM solutions including regular updates, Led over 40 ECM consulting engagements (selection process, strategy and best practices).

FlexPaths® is a provider of web-based flexible working solutions for corporations and individuals

Web Effectiveness Program Manager, Europe=========================================- Development of new Web-oriented consulting services that increased consulting revenues by over 50%- Enhancement of marketing/sales support, including development of marketing collaterals and sales kits, which increased recurrent consulting by 20%- Team management and refinement the team’s fulfilment processes that reduced delivery costs by 30%Senior Advisor==============- Personally led over 20 consulting engagements for large, global organisations throughout Europe that generated very positive results for customers: addressing strategic, organisational and usability issues such as allowing:- - organisations to reduce their Web/Intranet project specification time by up to 50%- - multi-national organisations to reduce their ongoing Web spending up to 40%- Keynote speaker and facilitator at European conferences/exhibitions - Extensive research publications (available on Forrester)

Set up the technology management consulting activity from scratch including:- Recruitment and management of the development team of over 20 specialists- Definition of strategic positioning and sales approach, which allowed the capture of new accounts that had long-term relationships with other service providers- Increased reusability of development objects that reduced project development times and fulfilment costs by 30%- Recruitment of over 60 consultants for TechLink’s secondary activity (IT-consultant outsourcing) - Definition and development of:- - A corporate information system with a focus on sales activity tracking and project knowledge management, which increased operational efficiency for consultant placement by 75%- - A corporate Internet strategy and integration plan to track interactions with prospects and clients, which reduced response times for Web-based prospect/client inquiries from 24 to four hours.

- Co-moderator Internet Presence Strategy Workshop: providing organisations with a strategic framework to identify business opportunities to reduce costs and increase revenues- Co-moderator Technology Vision Workshop: defining how technology will change demand change management, venture management and relationship management- Project Leader, European Market Entry Study for Intelligent Networks: impact analysis of intelligent networks on telecommunication operators’ corporate-wide business processes to determine Accenture’s market offerings for telecommunication operators- Project Member, Client Workshop Capability Project: development of a fully automated multi-venue infrastructure to deliver workshops at Accenture’s worldwide business integration centres.- Project Member, Virtual Business Integration Centre: development of a dedicated, reconfigurable physical venue capable of hosting client visits to develop business opportunities with them.